UK consumers would rather go to the dentist or have no internet for a whole day than contact a customer call centre by phone. This is according to new research from Aspect Software, which underlines how giving customers a choice of communications channels is the best approach when it comes to successful customer engagement. Continue reading Alternatives to phone are essential for successful customer engagement, says research from Aspect Software
Daily Archives: March 26, 2018
Avaya confirms Sabio CX leadership with award of first full Avaya Oceana Accreditation
Avaya has recognised customer experience solutions expert Sabio as its first EMEA and APAC partner to achieve full Avaya Oceana Accreditation. This confirms Sabio’s proven ability to sell, design, implement and support complex customer journey solutions based on the next generation Avaya Oceana omnichannel customer engagement solution, and acknowledges Sabio as one of Avaya’s leading specialist global CX partners. Continue reading Avaya confirms Sabio CX leadership with award of first full Avaya Oceana Accreditation
InMoment Unites Two Essentials for Dominating the Experience Economy in The CX Intelligence Cloud
InMoment announced the immediate availability of the next evolution of its technology platform—the CX Intelligence Cloud™—arming the world’s largest and most successful brands with creative self-service to effectively manage what, where, and when they engage customers in feedback, as well as advanced data science to better understand and deliver customised intelligence, know which key elements of the experience need improvement, where and when customers are being affected, and which employees to reward. Continue reading InMoment Unites Two Essentials for Dominating the Experience Economy in The CX Intelligence Cloud
RingCentral Supports Rapid Growth for Optimum Credit
RingCentral UK, a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral announced that Optimum Credit has turned to RingCentral to replace its customer-facing communications platform and help it adhere to new industry regulations, with the RingCentral Office® and Contact Centre solution. Continue reading RingCentral Supports Rapid Growth for Optimum Credit
Cherwell Software to Expand Hosted Service Management Solutions with Sopra Steria
Cherwell Software, a global leader in enterprise service management solutions, and European leader in digital transformation Sopra Steria, announced a strategic collaboration to further expand the global delivery of Cherwell’s software as a service (SaaS) platform. Continue reading Cherwell Software to Expand Hosted Service Management Solutions with Sopra Steria
Alorica Enlists Avaya Cloud for Global Contact Centre Operations
Avaya announced that one of the largest BPOs will transition all of its global contact centre operations to the Avaya Cloud. Alorica, the world’s leading platform for all customer interactions, will implement a complete Avaya contact centre cloud solution (CCaaS) to support 100,000 agents, hundreds of client companies, and millions of their end customers around the world. Continue reading Alorica Enlists Avaya Cloud for Global Contact Centre Operations