EvaluAgent® has signalled its ambitious expansion plans with the appointment of Dianne Moralee as its new Business Development Director. Moralee, who took up the position at the beginning of March, has over 25 years experience in B2B software sales and hopes to use that knowledge to help EvaluAgent® expand; after a number of recent contract wins within the utilities, energy and financial services sectors.

“It’s really exciting for me to be part of a very experienced team at EvaluAgent®. I’ve joined at a time when the whole company is engaged and focused on delivering the best quality assurance platform on the market to those contact centres who take customer experience and compliance seriously.”

“I’m on a steep learning curve, but can already see that EvaluAgent® has a unique proposition in the market and delivers a truly holistic approach to employee engagement and quality assurance improvement.”

“I am surrounded by industry experts who are already giving me some very useful insights into what customers need, and how our bespoke mix of intuitive software and support can help EvaluAgent’s customers achieve their, sometimes very ambitious, goals!”

EvaluAgent CEO, Jaime Scott, adds “We’ve been working hard to ensure we have a very secure technology platform that is the perfect fit for contact centres with circa 100 to 1500 staff. Over the past 6 months, we’ve developed a broad range of new features and functionality that address our customers’ quality and compliance challenges.”

“I’m looking forward to working closely with Dianne to achieve our own, very ambitious, goals.”

About EvaluAgent

Since its inception in 2012 EvaluAgent has been on a mission to help people in contact centres deliver an outstanding customer experience. This single-minded goal has resulted in the development of a range of software products which have attracted numerous big name clients including: Atos, CSC, NS&I, Cineworld, Invesco, Aon and BUPA.

Tech and Industry Awards

EvaluAgent’s goal of transforming the contact centre industry has also been recognised by a wider audience. As a proud Northern tech firm, (based in Newcastle, Teeside and St Helens), EvaluAgent has won regional business accolades such as the Northern Stars and the GP Bullhound Northern Tech award, and more recently we’ve been recognised on the national scene with a TechMarketViews’ coveted Little British Battler award