CaféX Communications®, a leading supplier of SaaS solutions for digital engagement announced the latest release of CaféX Live Assist™ for Microsoft Dynamics 365 omnichannel solution at Enterprise Connect 2018. Continue reading CafeX Extends CRMs Power with New Release of Live Assist for Microsoft Dynamics 365
Monthly Archives: March 2018
NICE Introduces Cloud-ready Text-to-911 Recording Solution for AGENT511 TEXTBLUE Platform
NICE announced that it is offering the first cloud-ready Text-to-911 recording solution for AGENT511’s TEXTBLUE multimedia messaging platform. The NICE Inform solution allows agencies using the AGENT511 TEXTBLUE platform to tap into state-of-the-art technology for recording 9-1-1 texts and other multimedia communications – an increasing necessity as they move towards shared Next Generation 9-1-1 ESInet environments. Continue reading NICE Introduces Cloud-ready Text-to-911 Recording Solution for AGENT511 TEXTBLUE Platform
Nuance Gives Brands Back Their Voice, Advances AI-Powered Engine for Conversational Dialog
Nuance announced remarkable advancements to its core AI-powered voice engine, foundational to the Nuance Omni-Channel Customer Engagement Platform. Leveraging deep neural networks and advanced language science, the new capabilities will enable brands to rapidly design, develop and deploy speech-enabled applications to better differentiate in their markets and support conversational customer interactions across platforms and devices. Continue reading Nuance Gives Brands Back Their Voice, Advances AI-Powered Engine for Conversational Dialog
Virginia Hospital Center Selects Spok’s Enterprise Communication Platform to Complement EHR
Spok, announced that Virginia Hospital Center has chosen Spok Care Connect®, a unified healthcare communication platform, to speed response times and improve clinical workflows and quality outcomes. Continue reading Virginia Hospital Center Selects Spok’s Enterprise Communication Platform to Complement EHR
Avaya and Post-Quantum to Team on Identity-as-a-Service
Avaya and Post-Quantum, an identity and cyber security specialist announced the two companies will collaborate on Identity-as-a-Service (IDaaS) aimed at transforming and improving data security in contact centres. IDaaS will initially be offered as the identity and authentication service for Avaya Mobile Experience. Continue reading Avaya and Post-Quantum to Team on Identity-as-a-Service
Noble Systems Acquires FidoTrack
Noble Systems, a global leader in omnichannel contact centre technology solutions, announced that it has completed the acquisition of FidoTrack, one of the leading providers of Cloud Gamification software and services for call centres. Continue reading Noble Systems Acquires FidoTrack