Aston Villa Football Club Announce Innovative New Billy Bot

Aston Villa Football Club is proud to announce the launch of Billy Bot, an innovative new chatbot, which will be organically developed through user feedback. The face of football is changing. As the sport undergoes a digital revolution, fans expect constant interaction with their club. AVFC thrives on providing multiple touchpoints for its supporters, constantly innovating and creating inventive ways to open dialogue with them. Continue reading Aston Villa Football Club Announce Innovative New Billy Bot

Telekom Malaysia Implements AssistEdge to Increase Efficiency and Productivity

EdgeVerve Systems, a wholly-owned subsidiary of Infosys, announced the successful implementation of AssistEdge at Telekom Malaysia, under the OVAL (One View Application Layout) program. Telekom Malaysia is the country’s convergence champion and the leading converged communications services provider. Continue reading Telekom Malaysia Implements AssistEdge to Increase Efficiency and Productivity

Conversocial Integrates WeChat Messaging as a Digital Customer Care Channel

Conversocial, the leading digital customer service platform announced the addition of WeChat support–powering digital customer service capabilities for the massive Chinese social messaging network. The integration enables digital customer care teams to leverage intelligent agent routing, conversational filtering and prioritization, robust workflows, and real-time analytics to deliver digital care over WeChat. Continue reading Conversocial Integrates WeChat Messaging as a Digital Customer Care Channel

EvaluAgent® Appoints New Business Development Director To Spearhead Growth

EvaluAgent® has signalled its ambitious expansion plans with the appointment of Dianne Moralee as its new Business Development Director. Moralee, who took up the position at the beginning of March, has over 25 years experience in B2B software sales and hopes to use that knowledge to help EvaluAgent® expand; after a number of recent contract wins within the utilities, energy and financial services sectors. Continue reading EvaluAgent® Appoints New Business Development Director To Spearhead Growth

Calabrio Enhances Analytics Platform with Sentiment Analysis to Accurately Capture and Interpret Customer Insights

Calabrio, a leading provider of customer engagement and analytics software, today introduced a new version of Calabrio ONE—an intelligent, fully integrated enterprise workforce optimisation and engagement suite. Continue reading Calabrio Enhances Analytics Platform with Sentiment Analysis to Accurately Capture and Interpret Customer Insights

Semafone named finalist in 2018 PYMNTS Voice Challenge with Amazon Alexa

Semafone, a provider of data security and compliance solutions for contact centres, is the sole UK-based finalist in the 2018 PYMNTS Voice Challenge with Amazon Alexa, a global competition for developing and executing prototypes of innovative new solutions, using Amazon’s flagship virtual assistant in payments and commerce. Continue reading Semafone named finalist in 2018 PYMNTS Voice Challenge with Amazon Alexa

Noble Systems Applauds Court’s TCPA Ruling

Noble Systems, a global leader in omnichannel contact centre technology solutions, applauds the recent Court ruling regarding the FCC’s interpretation of the TCPA statute, which significantly impacts the industry and daily operations of customer contact teams. Noble Systems has been an advocate for the contact center industry throughout the company’s almost 30-year history. Continue reading Noble Systems Applauds Court’s TCPA Ruling