DialogTech, the world’s leading provider of marketing analytics for inbound calls, today announced a deepened integration with Adobe Experience Cloud that enables digital marketers to use deep, real-time insights on offline calls and conversations to drive higher-quality conversions, deliver more personalized customer experiences and grow revenue. Continue reading DialogTech Deepens Integration with Adobe Experience Cloud →

Phonexia has just launched Deep EmbeddingsTM – the latest generation of its voice biometrics engine for speaker identification and verification. The new technology exclusively uses deep neural networks (DNN) to map voices directly to their unique small and fixed length records called voice-prints. Continue reading Phonexia introduces Deep Embeddings →

Nuance announced a major achievement: The Nuance Customer Engagement Platform now powers one billion digital messaging interactions between consumers and enterprises each year. Today’s news marks an important milestone for messaging, showing that consumers are rapidly embracing it as a preferred means of engaging across nearly all industries, including banking, telecommunications, travel and more. Continue reading Nuance Digital Messaging Connects People with Brands One Billion Times a Year →