RingCentral announced its Collaborative Contact Center solution, which transforms the way organizations manage customer engagement. RingCentral Contact Center™ integrated with RingCentral Glip™, a team messaging and collaboration solution, and new RingCentral Pulse™ service enables agents and supervisors to communicate and collaborate across their organizations in real time to resolve customer issues efficiently. Continue reading RingCentral Launches Integrated Collaborative Contact Centre
Monthly Archives: March 2018
NICE inContact CXone Selected by Govolution, a Leader in ePayment Solutions, to Power Self-Service and Agent-Assisted Service Options for Fast and Secure Customer Experiences
NICE inContact, a NICE business, announced that Govolution, a leader in multichannel payment technology including contact center payments, has selected and is implementing NICE inContact CXoneTM IVR for over 50 Govolution clients, in industries including healthcare, government, insurance and others, to power fast and secure consumer credit card payments and to reduce agent-assisted call handle time by an estimated 20 to 50 percent. Continue reading NICE inContact CXone Selected by Govolution, a Leader in ePayment Solutions, to Power Self-Service and Agent-Assisted Service Options for Fast and Secure Customer Experiences
Serenova Launches Skylight for CRM: CCaaS Integration for Salesforce and Zendesk
Serenova has released Skylight for CRM with key integrations to Salesforce and Zendesk. The all-new agent experience, included in the latest release of CxEngage, embeds omnichannel interaction and routing capabilities directly into the customer relation management solution (CRM) to provide agents a single workspace for supporting customer interactions. Continue reading Serenova Launches Skylight for CRM: CCaaS Integration for Salesforce and Zendesk
Tech City UK chooses Semafone to join 2018 Future Fifty
Semafone, the leading provider of data security and compliance solutions for contact centres, has been selected to join Tech City UK’s Future Fifty cohort for 2018. Continue reading Tech City UK chooses Semafone to join 2018 Future Fifty
NICE Kicks-off 2018 EMEA CX Excellence Awards Program
NICE announced the launch of the 2018 EMEA CX Excellence Awards Program, honoring customers in the region for driving creative, innovative customer interactions using its solutions. This year’s program includes the addition of accolades in two new categories, the first of which acknowledges excellence in cloud roll outs while the second highlights new customers that have demonstrated distinction in implementing best practices. Continue reading NICE Kicks-off 2018 EMEA CX Excellence Awards Program
RingCentral Launches Integrated Collaborative Meetings Solution
RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, announced the launch of its next-generation RingCentral Meetings™ solution. RingCentral Meetings delivers integrated team messaging, online meetings, video conferencing, screen-sharing, and task management in a single solution to enable a full meeting experience. Continue reading RingCentral Launches Integrated Collaborative Meetings Solution