iZeno., the leading regional technology services company, announced the release of iZeno 360 Hub, enabling businesses to personalized call experiences to their customer quickly and affordably with all user context and data within Sugar. With iZeno 360 Hub, the integration of SugarCRM and Amazon Connect is a checkmate to deliver exceptional customer experience.

iZeno 360 Hub eliminates the traditional way of managing calls and enhances customer relationship for SugarCRM users. Using a telesales platform and CRM as separate management tools tend to create missing, leakage or oversight of customer interaction records. With Amazon Connect, the contact centre set-up is entirely cloud-based and with Sugar integrated, businesses are empowered to fully facilitate their the customer experience ecosystem. The solution enhances the capability of contact flows, manage agents and track performance metrics.

“Using the power of Amazon Connect with Sugar to bridge the gap between the call-centre and the rest of customer-facing employees will be valuable for SugarCRM customers,” said Mark Weitzel, Sr. Director of World Wide ISV Alliances for SugarCRM. “I’m excited to see businesses adopt the iZeno 360 Hub integration to deliver a more seamless customer experience.”

iZeno 360 Hub minimizes contact centre overhead. Businesses with call support service as part of their customer experience strategy will reap the benefit of this integration, as they take control of their own customer service infrastructure and close cases efficiently.

“We make this solution with our clients in mind. The key to achieve the exceptional customer experience starts with breaking down the departmental silos. With iZeno 360 Hub, it does the job” said Benny Ng, Co-founder and Director of CX and CRM, iZeno, “Our solution help people of the organisation to jointly provide a highly personalised customer journey, in more intelligent and efficient ways across multiple channels so your customer feels like king, literally.”