Zendesk Surpasses $500M Annual Revenue Run Rate; Continues Enterprise Expansion With New AI-Powered Enterprise Self-Service Product

Zendesk announced it surpassed a $500M annual revenue run rate, making it the fastest growing dedicated customer service and engagement platform. The company also launched Guide Enterprise, a new enterprise product with AI-powered self-service tailored to larger organizations. Continue reading Zendesk Surpasses $500M Annual Revenue Run Rate; Continues Enterprise Expansion With New AI-Powered Enterprise Self-Service Product

Global Consumer Electronics Powerhouse Moves Over 500 Agents to NICE inContact CXone

NICE inContact, a NICE business, announced that a global consumer electronics powerhouse, that ranks in the top global brands and the top most respected companies, has selected NICE inContact CXone. The company is moving more than 500 agents to the modern CXone cloud customer experience platform, which will replace an outdated premises-based system. Continue reading Global Consumer Electronics Powerhouse Moves Over 500 Agents to NICE inContact CXone

KKR to Invest $172 Million in Cherwell Software

Cherwell Software, a global leader in enterprise service management, announced that leading global investment firm KKR will take a larger stake in the company through its Next Generation Technology Fund, which focuses on investments in software, security, Internet, digital media, and information services. This latest investment of $172 million will be in addition to KKR’s initial $50 million investment made in Cherwell in February 2017. Continue reading KKR to Invest $172 Million in Cherwell Software

Rises to National Living Wage makes jobs more interesting and fulfilling

Rises to the National Living Wage (such as the increase on April 1st) are having a wider-than expected ripple effect on the lives of British workers, by increasing people’s job satisfaction and opportunities. A study by alldaypa, the leading contact centre for the SME industry, asked workers over 27 years of age, who are paid the National Living Wage, how their jobs had changed since its introduction in April 2016. Continue reading Rises to National Living Wage makes jobs more interesting and fulfilling