NICE Enables Enterprises to Enter the Automation Economy Via First of its Kind ‘Robotic Process Automation for Dummies’ Book

NICE announced the launch of its ‘Robotic Process Automation (RPA) for Dummies’ book – an industry first for the RPA domain. This new book provides enterprises looking to harness RPA as well as those with existing practices with an expert point of reference and useful and proven tools for succeeding in their journey. For a complimentary download of the NICE asset, please click here. Continue reading NICE Enables Enterprises to Enter the Automation Economy Via First of its Kind ‘Robotic Process Automation for Dummies’ Book

SAP Completes Acquisition of Callidus Software

SAP announced that it has completed its acquisition of Callidus Software, a market leader known for its lead to money applications, including sales performance management and configure-price-quote (CPQ). These applications, marketed under the brand CallidusCloud, will provide SAP and its customers a differentiated, cloud-based CRM solution, putting SAP in a leading position to compete in the US$46 billion CRM market. Continue reading SAP Completes Acquisition of Callidus Software

Colt makes it easy for global enterprises to establish voice presence in new markets

Colt Technology Services makes it easier for enterprises to expand globally, by enabling them to establish a voice presence and reach new customers via a simple online portal. Today Colt announces the expansion of its Inbound Voice Services footprint to 10 new territories: US, Canada, Japan, Hong Kong, Norway, Finland, Poland, Czech Republic, Romania and Luxembourg. This takes its global footprint to 23 countries in total. Continue reading Colt makes it easy for global enterprises to establish voice presence in new markets

Upstream Works Announces New Software for CX Journey Management and Optimization

Upstream Works, a provider of Omnichannel Contact Centre solutions, announces Version 3.6 of its signature software, Upstream Works for Finesse (UWF). This latest release provides new capabilities that enable organizations to optimize customer journey engagement with Assist Knowledge Management and FollowUp capabilities. Continue reading Upstream Works Announces New Software for CX Journey Management and Optimization

Semafone wins “Most Disruptive” category in PYMNTS Voice Challenge with Amazon Alexa

Semafone, a provider of data security and compliance solutions for contact centres, has won the “Most Disruptive” category in the 2018 PYMNTS Voice Challenge with Amazon Alexa, a global contest for developing commerce solution prototypes using Amazon’s flagship virtual assistant. Continue reading Semafone wins “Most Disruptive” category in PYMNTS Voice Challenge with Amazon Alexa

Speakeasy AI Announces Partnership with Creative Virtual USA

Speakeasy AI formally announced its partnership with Creative Virtual USA. The partnership will allow Speakeasy AI to bring AI to voice channels by integrating Creative Virtual’s industry leading omnichannel virtual assistant solution with Speakeasy AI’s Speech-to-Intent™ voice solutions. Additionally, Creative Virtual will be able to provide Speakeasy AI’s voice AI suite in EMEA and ASIAPAC. Continue reading Speakeasy AI Announces Partnership with Creative Virtual USA

National Credit Card Processing Company Deploys Ytel API To Enhance Customer Experience

Ytel, a leading provider of communications software for businesses through a programmable API and contact center software, announced that a national credit card processing CRM has selected Ytel API to expand their communications abilities by adding a customer-centric communications application. Continue reading National Credit Card Processing Company Deploys Ytel API To Enhance Customer Experience

Teleperformance Achieves Full Enterprise-Wide Social Responsibility Standard Certification from Verego

Teleperformance announced it has received the Enterprise-Wide Social Responsibility Standard (SRS) Certification Award for the fourth consecutive year from Verego. The SRS scores attained are the highest to-date in the industry. Continue reading Teleperformance Achieves Full Enterprise-Wide Social Responsibility Standard Certification from Verego