Capita announces that it has extended its 11-year customer service contract with Volkswagen Group UK by a further two years. Continue reading Volkswagen Group UK extends its customer service contract with Capita
Daily Archives: April 10, 2018
Support UK Achieves Silver Accreditation In Liquid Voice’s New Business Partner Programme
Liquid Voice, a global provider of interaction recording, quality management and analytics solutions, has announced that Support (UK), a leading supplier of business communications solutions, has achieved Silver accreditation status in Liquid Voice’s new Business Partner Programme. Continue reading Support UK Achieves Silver Accreditation In Liquid Voice’s New Business Partner Programme
Cross-Functional Cooperation is the Key to AI Success
When you ask customers what they want from their experiences with your organisation, simplicity and ease top their list. Furthermore, they want to know that they can trust whomever is providing them with service. For those reasons, customers may respond negatively when they realise that a machine, not a human, is providing them with service. Continue reading Cross-Functional Cooperation is the Key to AI Success
Virtual 24/7 Health Advice Service Becomes a Reality for babylon with DataStax
Getting a doctor consultation at a time that suits you can be incredibly difficult, especially at short notice. Using new technologies and artificial intelligence, babylon provides users with constant access to virtual consultations with doctors and health care professionals via text, video messaging and AI technology, based on DataStax Enterprise. Continue reading Virtual 24/7 Health Advice Service Becomes a Reality for babylon with DataStax
TCN Announces Integration Partnership with CallMiner, Enhancing Its Cloud-Based Contact Centre Platform with Speech Analytics
TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced its integration partnership with CallMiner, the award-winning platform provider of speech and customer engagement analytics. Continue reading TCN Announces Integration Partnership with CallMiner, Enhancing Its Cloud-Based Contact Centre Platform with Speech Analytics
HCL Technologies acquires C3i Solutions
HCL Technologies Limited (HCL), a leading global IT services company announced the acquisition of C3i Solutions, a leader in multi-channel customer engagement services for the life sciences and consumer packaged goods (CPG) industries, from Merck & Co., Inc., Kenilworth, New Jersey, U.S.A. (known as MSD outside of the United States and Canada). Continue reading HCL Technologies acquires C3i Solutions