Support UK Achieves Silver Accreditation In Liquid Voice’s New Business Partner Programme

Liquid Voice, a global provider of interaction recording, quality management and analytics solutions, has announced that Support (UK), a leading supplier of business communications solutions, has achieved Silver accreditation status in Liquid Voice’s new Business Partner Programme. Continue reading Support UK Achieves Silver Accreditation In Liquid Voice’s New Business Partner Programme

Cross-Functional Cooperation is the Key to AI Success

When you ask customers what they want from their experiences with your organisation, simplicity and ease top their list. Furthermore, they want to know that they can trust whomever is providing them with service. For those reasons, customers may respond negatively when they realise that a machine, not a human, is providing them with service. Continue reading Cross-Functional Cooperation is the Key to AI Success

Virtual 24/7 Health Advice Service Becomes a Reality for babylon with DataStax

Getting a doctor consultation at a time that suits you can be incredibly difficult, especially at short notice. Using new technologies and artificial intelligence, babylon provides users with constant access to virtual consultations with doctors and health care professionals via text, video messaging and AI technology, based on DataStax Enterprise. Continue reading Virtual 24/7 Health Advice Service Becomes a Reality for babylon with DataStax

TCN Announces Integration Partnership with CallMiner, Enhancing Its Cloud-Based Contact Centre Platform with Speech Analytics

TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced its integration partnership with CallMiner, the award-winning platform provider of speech and customer engagement analytics. Continue reading TCN Announces Integration Partnership with CallMiner, Enhancing Its Cloud-Based Contact Centre Platform with Speech Analytics