Eletropaulo, the largest electricity distribution company in terms of consumption and turnover in Latin America, will migrate its customer service platform to the Avaya cloud solution. As part of the company’s digital transformation plan, Eletropaulo has signed a five-year contract with Avaya, taking an important step towards optimizing and automating its customer service operations. Continue reading Eletropaulo Migrates Customer Service to Avaya Cloud →

Bright Pattern, a leading provider of omnichannel cloud contact center software, has helped 80024Support improve customer experience by replacing outdated premise-based contact center technology. Continue reading Bright Pattern Delivers Cloud-Based Contact Centre Solution to Award-Winning Technical Support Company →