A few weeks ago, Gartner revealed a pretty stunning prediction: by 2020, 40% of bots and virtual assistants launched in 2018 will have been abandoned. This development was actually pretty predictable. Core technologies to build intelligent assistants have matured rapidly and are widely available. Continue reading Has Intelligent Assistance Entered the Trough of Disillusionment?
In an increasingly connected and social media dominated world, customer service is quickly becoming the key differentiator among e-commerce brands. Consistent, reliable and rapid-fire customer service is a necessary element of any successful business. Continue reading The Company Using Human Power and Machine Learning to Tackle Customer Service for Startups: Meet Simplr
HubStor, a leading archive-as-a-service solution for unstructured data on the Microsoft Azure cloud platform, announced integration and global partnership with Red Box Recorders, a leading provider of communication recording solutions used by the world’s top 6 banks and 85% of global interdealer brokers. Continue reading HubStor and Red Box Recorders Partner to Bring Voice Archiving Compliance to Microsoft Azure
Aspect Software shared details of their unprecedented growth in APAC, as they added more than 40 new logos to their portfolio in the region. Aspect’s Customer Experience and Employee Experience centric solutions along with notable growth in the e-commerce, utility, hospitality industries as well as in the BPO, BFSI and telco markets, significantly contributed to the company’s momentum. Continue reading Aspect Software’s Momentum Soars in APAC on New Logo Growth, Strong Partner Alliances
Talkdesk, the leading enterprise contact center platform, announced global engineering leader Michael Reed joined the company as Senior Vice President of Engineering to advance and deliver on Talkdesk’s vision for contact centres that continuously improve customer experience. Continue reading Talkdesk Hires New Head of Engineering to Accelerate Innovation