The Company Using Human Power and Machine Learning to Tackle Customer Service for Startups: Meet Simplr

In an increasingly connected and social media dominated world, customer service is quickly becoming the key differentiator among e-commerce brands. Consistent, reliable and rapid-fire customer service is a necessary element of any successful business. Continue reading The Company Using Human Power and Machine Learning to Tackle Customer Service for Startups: Meet Simplr

HubStor and Red Box Recorders Partner to Bring Voice Archiving Compliance to Microsoft Azure

HubStor, a leading archive-as-a-service solution for unstructured data on the Microsoft Azure cloud platform, announced integration and global partnership with Red Box Recorders, a leading provider of communication recording solutions used by the world’s top 6 banks and 85% of global interdealer brokers. Continue reading HubStor and Red Box Recorders Partner to Bring Voice Archiving Compliance to Microsoft Azure

Aspect Software’s Momentum Soars in APAC on New Logo Growth, Strong Partner Alliances

Aspect Software shared details of their unprecedented growth in APAC, as they added more than 40 new logos to their portfolio in the region. Aspect’s Customer Experience and Employee Experience centric solutions along with notable growth in the e-commerce, utility, hospitality industries as well as in the BPO, BFSI and telco markets, significantly contributed to the company’s momentum. Continue reading Aspect Software’s Momentum Soars in APAC on New Logo Growth, Strong Partner Alliances

Teleopti earns top score for Overall Vendor Satisfaction in DMG Consulting’s WFM Report for fourth year running

Teleopti, a global provider of workforce management (WFM) solutions, announced that it has consistently earnt the top score for overall vendor satisfaction from customers for the last 4 years in the WFM Product and Market Report by DMG Consulting LLC. Continue reading Teleopti earns top score for Overall Vendor Satisfaction in DMG Consulting’s WFM Report for fourth year running

NICE inContact CXone Named ‘Winner’ in Three 2018 CRM Service Award Categories Further Strengthening Its Leadership as the Number One Enterprise Cloud Customer Service Platform

NICE announced that its NICE inContact CXone Platform has been pronounced the clear ‘Winner’ in three categories of the 2018 CRM Service Awards by CRM Magazine. The NICE platform took the top spot in each category after receiving the highest scores in the editors’ survey of leading industry analysts and consultants who give their impressions on company direction, customer satisfaction, and overall cost. Continue reading NICE inContact CXone Named ‘Winner’ in Three 2018 CRM Service Award Categories Further Strengthening Its Leadership as the Number One Enterprise Cloud Customer Service Platform

Qualtrics Acquires Delighted, Extending Its Market Leadership in Customer Experience

Qualtrics, the enterprise leader in customer experience and the creator of the experience management category, announced the acquisition of Delighted, a customer experience measurement and rating company which provides one of the fastest and easiest ways to gather actionable feedback. Continue reading Qualtrics Acquires Delighted, Extending Its Market Leadership in Customer Experience