Aspect Software shared details of their unprecedented growth in APAC, as they added more than 40 new logos to their portfolio in the region. Aspect’s Customer Experience and Employee Experience centric solutions along with notable growth in the e-commerce, utility, hospitality industries as well as in the BPO, BFSI and telco markets, significantly contributed to the company’s momentum.
In the last year, Aspect engaged with esteemed brands such as Bajaj Allianz, IIFL Group, Malindo Airways, and many more in the region.
Speaking on Aspect’s performance, Krish Arani, Senior Vice President APAC & Middle East, said, “At Aspect, we are constantly innovating, researching and building newer ways to enable enterprises to more productively and effectively engage with their customers. Our role is not just to build these solutions, but also to ensure our clients are prepared with right tools to engage with the changing customer preferences in this dynamic, digital, customer-centric world.”
Aspect’s award-winning customer service solutions have given the contact center industry a new dimension. Aspect shares its remarkable growth and expansion to its extended partner ecosystem, which includes Value Added Resellers (VARS), System Integrators (SI), Consultants, Business Process Outsourcing (BPOS), e-Sellers and telecommunication companies.
Commenting on Aspect’s growth, Shilpi Puri, Senior Director, Strategic Alliances and Partner, “It is extremely exciting for Aspect to experience such high growth in the APAC market in the past year, exceeding industry growth rates by a large margin. Our APAC success is a testimony of not just our solution offerings, but also of our partner community. This is when we stop and say thanks to our customers, colleagues and all our partners for their incredible commitment and continued trust throughout our journey.”
Aspect’s channel and partner program is designed to provide greater opportunities for existing and new Aspect partners to enable enhanced customer engagement capabilities through the deployment of Aspect’s deep and wide solutions portfolio. Aspect’s global partners are excelling at delivering exceptional customer experiences thereby bolstering Aspect’s success not only in APAC but globally as well.
To further fortify its position in 2018, Aspect plans to widen their partner reach by adding industry savvy, experienced firms from the contact centre industry, who have the ability to showcase Aspect’s solutions for interaction management, workforce optimization and self-service over on-premise and cloud.