HubStor and Red Box Recorders Partner to Bring Voice Archiving Compliance to Microsoft Azure

HubStor, a leading archive-as-a-service solution for unstructured data on the Microsoft Azure cloud platform, announced integration and global partnership with Red Box Recorders, a leading provider of communication recording solutions used by the world’s top 6 banks and 85% of global interdealer brokers.

Contact Centre CLUB

Customers of both vendors’ technology now have an out-of-the-box integration where Red Box technology records voice conversations over soft client phones, turrets, and mobile devices and HubStor automatically preserves the data in write-once-read-many (WORM) compliant storage with full chain-of-custody in the Microsoft Azure cloud platform.

As part of the Red Box integration, HubStor now includes a metadata template for search and data management of voice communications using relevant attributes such as call duration, start and end times, agent group, called number, caller ID, etc.

Using audio transcription and search technology, HubStor also performs identification and tagging of Personally Identifiable Information (PII) within recorded conversations. With HubStor’s query and dataset isolation capabilities, customers can pinpoint and manage sensitive datasets in an identity-aware manner for GDPR compliance.

“Our integration with HubStor provides our clients with additional options for compliance,” said Pete Ellis, CRO, Red Box Recorders. “HubStor’s customers can also benefit as the integration with Red Box technology represents an easy way of capturing communications data from more sources to the HubStor platform.”

Voice communication recording has risen in importance with the MiFID II regulatory requirements which came into effect in January 2018. Other regulations such as Dodd-Frank in the U.S. and Market Abuse Directive and Regulation (MAD/MAR) in Europe require investment firms to retain records of trade-related communication in a tamper-proof format.

“Capturing and archiving voice communications is a top challenge faced by many organizations in financial services,” said Vladimir Milutin, VP of Business Development, HubStor. “Enabling our customers to achieve WORM storage on the Microsoft Azure cloud platform in a more convenient, cost effective, and secure manner than on-premises approaches is part of HubStor’s unique advantage to clients.”

HubStor, an object storage platform that runs fully managed in any Microsoft Azure region around the world, can be used by clients with data residency compliance for long-term cloud storage of voice records along with other types of unstructured data such as books and records, email, video, backup files, log data, medical images, and genomics data.

Leave a Reply