NICE announced that its NICE inContact CXone Platform has been pronounced the clear ‘Winner’ in three categories of the 2018 CRM Service Awards by CRM Magazine. The NICE platform took the top spot in each category after receiving the highest scores in the editors’ survey of leading industry analysts and consultants who give their impressions on company direction, customer satisfaction, and overall cost. Continue reading NICE inContact CXone Named ‘Winner’ in Three 2018 CRM Service Award Categories Further Strengthening Its Leadership as the Number One Enterprise Cloud Customer Service Platform
Daily Archives: April 12, 2018
Qualtrics Acquires Delighted, Extending Its Market Leadership in Customer Experience
Qualtrics, the enterprise leader in customer experience and the creator of the experience management category, announced the acquisition of Delighted, a customer experience measurement and rating company which provides one of the fastest and easiest ways to gather actionable feedback. Continue reading Qualtrics Acquires Delighted, Extending Its Market Leadership in Customer Experience
Virtual Hold Technology is now VHT
Virtual Hold Technology has been synonymous with contact centre callback technologies, having pioneered the technology that today reduces frustration for millions of individuals engaging with companies for service and support. But just as the contact centre landscape has shifted, so has Virtual Hold Technology, the company. Continue reading Virtual Hold Technology is now VHT