OpenMarket appoints new General Manager taking text to the next level

Jonathan Morgan has been appointed General Manager of leading mobile messaging company OpenMarket. OpenMarket, an Amdocs company, enables enterprises to reach nearly every mobile user in the world through its global network, sending over two billion business-to-consumer mobile messages per month. Continue reading OpenMarket appoints new General Manager taking text to the next level

Jabra launches Engage – the business headset engineered for ultimate call satisfaction and security

Jabra announced the launch of a new franchise of wireless headsets, establishing new standards for call quality, security and the number of staff who can simultaneously utilize headsets. Jabra Engage is engineered to be the world’s most powerful professional wireless headsets*. Continue reading Jabra launches Engage – the business headset engineered for ultimate call satisfaction and security

Master Agent MicroCorp Partners with RingCentral to Drive Enterprise Adoption of Cloud Communications Solutions

RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, announced that MicroCorp, a premier value-added distributor of communications and cloud solutions, has joined its prestigious partner program. Building on its momentum in the channel, RingCentral continues to strengthen its program with strategic partners as enterprise demand for cloud communications solutions continues to rise. Continue reading Master Agent MicroCorp Partners with RingCentral to Drive Enterprise Adoption of Cloud Communications Solutions

Convergys Accelerates Deployment of Robotic Process Automation (RPA) to More Than One-Third of its Workforce to Streamline Performance and Simplify Customer Interactions

Convergys, a global leader in customer management, has announced that it has achieved an important milestone with more than one-third of its workforce utilizing Robotic Process Automation (RPA), reducing customer handle times up to 45 percent and transaction error rates up to 98 percent. RPA uses software “robots” to perform tasks within existing applications, such as data entry or cut and paste of data across systems, to quickly respond to commonly asked questions, freeing representatives to focus on resolving customer issues more efficiently. Continue reading Convergys Accelerates Deployment of Robotic Process Automation (RPA) to More Than One-Third of its Workforce to Streamline Performance and Simplify Customer Interactions

Sitel Group Recognized by IAOP 2018 Global Outsourcing 100 List for Sustained Excellence

Sitel Group, one of the largest customer experience companies in the world, announced that it has been recognized by the Global Outsourcing 100® list produced by IAOP®, the International Association of Global Outsourcing Professionals for its sustained excellence in the outsourcing industry. Continue reading Sitel Group Recognized by IAOP 2018 Global Outsourcing 100 List for Sustained Excellence