Sitel Group, one of the largest customer experience companies in the world, announced that it has been recognized by the Global Outsourcing 100® list produced by IAOP®, the International Association of Global Outsourcing Professionals for its sustained excellence in the outsourcing industry.
Recognized as a leading outsourcing service provider and advisor by IAOP for 13 consecutive years, the company received distinctions by the IAOP for:
- Implementation of innovative client programs
- Achieving company growth
- Upholding industry certifications, such as the coveted PCI Certification, ISO 27001 and the SOC2, and
- Earning industry awards including recognition as an outsourcing industry leader in Gartner’s 2017 Magic Quadrant analysis and being named to Training Magazine’s 2017 Training Top 125 list which recognizes companies that have made financial investments in employee development programs.
Over the past fiscal year, the Sitel Group has seen steady growth – indicating a strong and consistent global need for trusted outsourcing provider partnerships across multiple industries including retail, finance, telecommunications, travel, hospitality and more. The Sitel Group, which has over 75,000 global employees in 25 countries, continues to expand its services in desired markets including the United States, Latin America, Western & Eastern Europe, and Asia.
The Sitel Group and its roster of subsidiary ventures offers a robust list of services, three of which helped to secure the distinction of Programs for Innovation. Those programs include Sitel Premium Technical Support, Sitel Work@Home Solutions TM, and Sitel Insights, all of which is helping the Sitel Group go beyond traditional services and drive more value to its clients. Today, almost 20 percent of Sitel Group revenue is derived from non-voice related channels / business. Not only do they provide competitive differentiation, but offer much needed services, such as real-time data and analytics of contact center calls and performance, and proactive technical resolution for consumer electronics through their Triple Play offering. The latest Sitel Work@Home Solutions TM program targets locations with recent business closures and utilizes community centers for training and meetings, while allowing agents to work at home, thus providing clients with dynamic staffing options while helping communities recover.
The 2018 Global Outsourcing 100 list recognizes the world’s best outsourcing service providers and advisors. An independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisers for their organizations judges submitted applications against a rigorous scoring methodology based on five categories: size and growth, customer references, awards and certifications, programs for innovation, and corporate social responsibility.