Sensely, a digital health company with operations in both London and San Francisco, announced initial results of its popular virtual health assistant app, Ask NHS. Available for free on both iOS and Android, Ask NHS was launched one year ago, and has proven popular with patients who need advice when they have an urgent healthcare concern. Ask NHS is now the most frequently used triage app for navigating NHS services. Continue reading Sensely’s “Ask NHS” App Shows Evidence of Channel Shift and Patient Engagement
Daily Archives: April 17, 2018
Vonage Announces Vee a Virtual Assistant Chatbot
Vonage, a business cloud communications leader, has announced the launch of its chatbot, Vee in beta. The first virtual customer assistant integrated with a cloud-based unified communications solution, Vee enhances the customer experience on Vonage’s next-generation, cloud-native platform, Vonage Business Cloud (VBC). Continue reading Vonage Announces Vee a Virtual Assistant Chatbot
Information overload hitting employee productivity, research reveals
New research by TeleWare, a leading communication technology business, has uncovered challenges experienced by employees with regards to information overload. With businesses of all shapes and sizes facing productivity issues as a result. Continue reading Information overload hitting employee productivity, research reveals
CUA Invests in Customer Experience
Australia’s largest credit union CUA is expanding the implementation of its Member Experience program which has significantly increased all its key performance indicators and response rates. Continue reading CUA Invests in Customer Experience
Echo-U contact centre blooms with 100 new jobs for springtime
Newcastle customer contact centre Echo-U North is creating up to 100 permanent customer service advisor jobs for local people. Continue reading Echo-U contact centre blooms with 100 new jobs for springtime
West Corporation Closes Landmark Acquisition of Nasdaq’s Public Relations and Digital Media Businesses
West Corporation (“West” or the “Company”), a global leader in technology-enabled services, announced it has completed the acquisition of the public relations and digital media businesses (“Public Relations Solutions and Digital Media Services”) from Nasdaq (Nasdaq:NDAQ) for approximately $335 million. Continue reading West Corporation Closes Landmark Acquisition of Nasdaq’s Public Relations and Digital Media Businesses