Sensely’s “Ask NHS” App Shows Evidence of Channel Shift and Patient Engagement

Sensely, a digital health company with operations in both London and San Francisco, announced initial results of its popular virtual health assistant app, Ask NHS. Available for free on both iOS and Android, Ask NHS was launched one year ago, and has proven popular with patients who need advice when they have an urgent healthcare concern. Ask NHS is now the most frequently used triage app for navigating NHS services. Continue reading Sensely’s “Ask NHS” App Shows Evidence of Channel Shift and Patient Engagement

West Corporation Closes Landmark Acquisition of Nasdaq’s Public Relations and Digital Media Businesses

West Corporation (“West” or the “Company”), a global leader in technology-enabled services, announced it has completed the acquisition of the public relations and digital media businesses (“Public Relations Solutions and Digital Media Services”) from Nasdaq (Nasdaq:NDAQ) for approximately $335 million. Continue reading West Corporation Closes Landmark Acquisition of Nasdaq’s Public Relations and Digital Media Businesses

Hastings Insurance Brokers chooses Solgari to deliver GDPR Compliant Cloud Business Communications Solution

Solgari, the global provider of compliant, integrated omni-channel cloud communications services announced the delivery of an insurance focused communications solution to Hastings Insurance Brokers, a leading Irish brokerage company. By integrating all Hastings’ customer communication channels – voice and SMS – in the cloud, Solgari also automatically meets the company’s GDPR compliance needs by recording and archiving all channels in an encrypted military grade hosting environment. Continue reading Hastings Insurance Brokers chooses Solgari to deliver GDPR Compliant Cloud Business Communications Solution

Introducing Gen Z – “Millennials on Steroids”

The worldwide director of J Walter Thompson’s Innovation Group, Lucie Greene, famously referred to Gen Z or Gen Zers as “millennials on steroids”[i]. Born in the late 1990s to the 2010s, this Snapchat, Smartphone generation are the first true digital natives (having never known a world without the Internet) and they are about to enter the workforce. Continue reading Introducing Gen Z – “Millennials on Steroids”

Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software, Integrates with NICE Workforce Optimization

Bright Pattern, leading provider of omnichannel call center software, announced its integration with NICE WFO to help customers optimize operational performance and reduce cost through advanced workforce analytics. Bright Pattern’s enterprise customers are early adopters of the integration looking to improve customer experience and empower employees with powerful WFO tools. Continue reading Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software, Integrates with NICE Workforce Optimization

Verint Extends Leadership in Customer Engagement with Six “CRM Service Awards” from CRM Magazine

Verint®, The Customer Engagement Company™, announced that it has again been recognized as a leader in the customer engagement market by industry analysts and media—this time receiving six “Leader” honors in the newly published “CRM Service Awards.” Continue reading Verint Extends Leadership in Customer Engagement with Six “CRM Service Awards” from CRM Magazine