Solgari, the global provider of compliant, integrated omni-channel cloud communications services announced the delivery of an insurance focused communications solution to Hastings Insurance Brokers, a leading Irish brokerage company. By integrating all Hastings’ customer communication channels – voice and SMS – in the cloud, Solgari also automatically meets the company’s GDPR compliance needs by recording and archiving all channels in an encrypted military grade hosting environment. Continue reading Hastings Insurance Brokers chooses Solgari to deliver GDPR Compliant Cloud Business Communications Solution
Daily Archives: April 17, 2018
Introducing Gen Z – “Millennials on Steroids”
The worldwide director of J Walter Thompson’s Innovation Group, Lucie Greene, famously referred to Gen Z or Gen Zers as “millennials on steroids”[i]. Born in the late 1990s to the 2010s, this Snapchat, Smartphone generation are the first true digital natives (having never known a world without the Internet) and they are about to enter the workforce. Continue reading Introducing Gen Z – “Millennials on Steroids”
Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software, Integrates with NICE Workforce Optimization
Bright Pattern, leading provider of omnichannel call center software, announced its integration with NICE WFO to help customers optimize operational performance and reduce cost through advanced workforce analytics. Bright Pattern’s enterprise customers are early adopters of the integration looking to improve customer experience and empower employees with powerful WFO tools. Continue reading Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software, Integrates with NICE Workforce Optimization
Verint Extends Leadership in Customer Engagement with Six “CRM Service Awards” from CRM Magazine
Verint®, The Customer Engagement Company™, announced that it has again been recognized as a leader in the customer engagement market by industry analysts and media—this time receiving six “Leader” honors in the newly published “CRM Service Awards.” Continue reading Verint Extends Leadership in Customer Engagement with Six “CRM Service Awards” from CRM Magazine