Enghouse Interactive’s CCSP Platform Helps GCI Deliver Omni-channel Contact Centre Capability in the Cloud

Enghouse Interactive, a leading developer of contact centre software and services, announced that gold partner, GCI, has implemented the Enghouse Interactive Contact Centre Service Provider (CCSP) solution. In adopting CCSP, GCI has become one of the first providers in the UK to integrate the omni-channel contact centre option with Microsoft’s Skype for Business, enabling it to offer a cloud-based unified communications (UC) platform, capable of streamlining the contact centre experience for customers. Continue reading Enghouse Interactive’s CCSP Platform Helps GCI Deliver Omni-channel Contact Centre Capability in the Cloud

Firstsource announces continued investment in UK at NASSCOM TechUK i2i Forum

Firstsource Solutions, a leading, Indian-owned provider of business process management (BPM) services, has announced the company’s continued commitment to its extensive operations in the UK. Rajesh Subramaniam, CEO at Firstsource, made the announcement at the 2018 NASSCOM TechUK i2i Forum in the presence of both the UK prime minister, Theresa May, and Narendra Modi, Prime Minister of India. Continue reading Firstsource announces continued investment in UK at NASSCOM TechUK i2i Forum

Evolve IP Acquires Leading UK Cloud Communications Provider thevoicefactory Ltd

Evolve IP®, announced that it has acquired thevoicefactory Ltd, a cloud communications provider based in Cardiff, United Kingdom (UK). This strategic purchase is part of the company’s ongoing market development strategy, providing Evolve IP with additional distribution channels in the UK and Europe, a significant client base, and greater penetration of the hospitality, automotive, finance and legal verticals. Continue reading Evolve IP Acquires Leading UK Cloud Communications Provider thevoicefactory Ltd