Enghouse Interactive’s CCSP Platform Helps GCI Deliver Omni-channel Contact Centre Capability in the Cloud

Enghouse Interactive, a leading developer of contact centre software and services, announced that gold partner, GCI, has implemented the Enghouse Interactive Contact Centre Service Provider (CCSP) solution. In adopting CCSP, GCI has become one of the first providers in the UK to integrate the omni-channel contact centre option with Microsoft’s Skype for Business, enabling it to offer a cloud-based unified communications (UC) platform, capable of streamlining the contact centre experience for customers. Continue reading Enghouse Interactive’s CCSP Platform Helps GCI Deliver Omni-channel Contact Centre Capability in the Cloud

Firstsource announces continued investment in UK at NASSCOM TechUK i2i Forum

Firstsource Solutions, a leading, Indian-owned provider of business process management (BPM) services, has announced the company’s continued commitment to its extensive operations in the UK. Rajesh Subramaniam, CEO at Firstsource, made the announcement at the 2018 NASSCOM TechUK i2i Forum in the presence of both the UK prime minister, Theresa May, and Narendra Modi, Prime Minister of India. Continue reading Firstsource announces continued investment in UK at NASSCOM TechUK i2i Forum

Evolve IP Acquires Leading UK Cloud Communications Provider thevoicefactory Ltd

Evolve IP®, announced that it has acquired thevoicefactory Ltd, a cloud communications provider based in Cardiff, United Kingdom (UK). This strategic purchase is part of the company’s ongoing market development strategy, providing Evolve IP with additional distribution channels in the UK and Europe, a significant client base, and greater penetration of the hospitality, automotive, finance and legal verticals. Continue reading Evolve IP Acquires Leading UK Cloud Communications Provider thevoicefactory Ltd

Florius Delivers an Outstanding, Online, Omnichannel Customer Experience with Help from Avaya and Dimension Data

Avaya announced that Florius, a division of ABN Amro, now enables customers to quickly complete all aspects of the mortgage process with new, expanded self- and assisted service capabilities provided through the company’s website. Avaya and Dimension Data, an Avaya channel partner and system integrator, worked closely with Florius to create an outstanding, online, omnichannel customer experience that would set the company far ahead of the competition. Continue reading Florius Delivers an Outstanding, Online, Omnichannel Customer Experience with Help from Avaya and Dimension Data

Channel Veteran Joins 8×8 to Accelerate Global Partner Expansion and Drive Adoption of New X Series

8×8 announced that channel industry veteran and former channel leader for CenturyLink and Westcon Group, Bill Corbin, has joined 8×8 in the newly created role of Senior Vice President of Channels & Alliances. Reporting directly to 8×8 Chief Executive Officer Vikram Verma, Bill will be responsible for further accelerating the company’s channel growth and momentum, and driving adoption of the newly launched X Series, the next generation enterprise system of engagement and intelligence. Continue reading Channel Veteran Joins 8×8 to Accelerate Global Partner Expansion and Drive Adoption of New X Series

Salesforce Customers Drive New Levels of Productivity and Innovation with Lightning

Salesforce, the global leader in CRM, today announced that companies—including T-Mobile, Seagate, Penske Logistics, Aspect Software, Dot Foods, JLL and Brooksource—are pushing productivity higher, building apps faster and working smarter than ever with Salesforce Lightning. Lightning Boost, an advisory engagement delivered by Salesforce Success Cloud, is available today to guide customers through their transition to Lightning and realize the benefits of the platform faster. Continue reading Salesforce Customers Drive New Levels of Productivity and Innovation with Lightning