Enghouse Interactive, a leading developer of contact centre software and services, announced that gold partner, GCI, has implemented the Enghouse Interactive Contact Centre Service Provider (CCSP) solution. In adopting CCSP, GCI has become one of the first providers in the UK to integrate the omni-channel contact centre option with Microsoft’s Skype for Business, enabling it to offer a cloud-based unified communications (UC) platform, capable of streamlining the contact centre experience for customers. Continue reading Enghouse Interactive’s CCSP Platform Helps GCI Deliver Omni-channel Contact Centre Capability in the Cloud
Daily Archives: April 18, 2018
Broadcaster renews Capita Audience Services contract
Capita has been awarded a contract to provide BBC Audience Services for another five years, with the option to extend by a further two years, following a competitive tender process. Continue reading Broadcaster renews Capita Audience Services contract
Firstsource announces continued investment in UK at NASSCOM TechUK i2i Forum
Firstsource Solutions, a leading, Indian-owned provider of business process management (BPM) services, has announced the company’s continued commitment to its extensive operations in the UK. Rajesh Subramaniam, CEO at Firstsource, made the announcement at the 2018 NASSCOM TechUK i2i Forum in the presence of both the UK prime minister, Theresa May, and Narendra Modi, Prime Minister of India. Continue reading Firstsource announces continued investment in UK at NASSCOM TechUK i2i Forum
Echo Managed Services launches modular offering for energy sector
Outsourced customer service specialist, Echo Managed Services, has announced the launch of a fully flexible, outsourced customer service offering for energy companies, which allows them to ‘pick and choose’ from a range of customer contact services according to their individual requirements. Continue reading Echo Managed Services launches modular offering for energy sector
Evolve IP Acquires Leading UK Cloud Communications Provider thevoicefactory Ltd
Evolve IP®, announced that it has acquired thevoicefactory Ltd, a cloud communications provider based in Cardiff, United Kingdom (UK). This strategic purchase is part of the company’s ongoing market development strategy, providing Evolve IP with additional distribution channels in the UK and Europe, a significant client base, and greater penetration of the hospitality, automotive, finance and legal verticals. Continue reading Evolve IP Acquires Leading UK Cloud Communications Provider thevoicefactory Ltd
Florius Delivers an Outstanding, Online, Omnichannel Customer Experience with Help from Avaya and Dimension Data
Avaya announced that Florius, a division of ABN Amro, now enables customers to quickly complete all aspects of the mortgage process with new, expanded self- and assisted service capabilities provided through the company’s website. Avaya and Dimension Data, an Avaya channel partner and system integrator, worked closely with Florius to create an outstanding, online, omnichannel customer experience that would set the company far ahead of the competition. Continue reading Florius Delivers an Outstanding, Online, Omnichannel Customer Experience with Help from Avaya and Dimension Data