Vonage Launches New Integration Suite, Introduces SugarCRM Integration

Vonage, a business cloud communications leader, has launched the next generation of its Vonage Integration Suite enabling an improved integration experience for customers on the Company’s recently launched cloud-native platform, Vonage Business Cloud (VBC). The Vonage Integration Suite, and the Vonage integration platform that powers it, are the result of fully re-engineering the Company’s gUnify middleware technology. Continue reading Vonage Launches New Integration Suite, Introduces SugarCRM Integration

GCI brings Cloud-based Contact Centres to the mass market for the first time

Converged ICT Services Provider GCI has launched GCI Cloud Contact Centre, a Cloud-based solution designed to improve and streamline the Contact Centre experience. The solution is based on Microsoft’s Skype for Business and technology from Enghouse Interactive and is fully-managed and deployed from within GCI’s datacentre. It brings the ability to deploy an omni-channel Contact Centre capability to the mass market for the first time in the UK. Continue reading GCI brings Cloud-based Contact Centres to the mass market for the first time

UnionBank improves customer interaction with Aspect Software Omni-Channel Solution

In line with its digital transformation, Union Bank of the Philippines (UnionBank), one of the largest banks in the country, has enhanced its customer service infrastructure, to further improve interaction between the bank and its clients and, at the same time, boost customer service agent performance. Continue reading UnionBank improves customer interaction with Aspect Software Omni-Channel Solution