Talkdesk announced The Scotts Company chose Talkdesk to support their contact centre operations. The Scotts Company, the world’s leading marketer of branded consumer lawn and garden as well as hydroponic growing products, launched the Talkdesk Enterprise Contact Center Platform, continuing their commitment to exceptional customer experiences.

“We are honored to welcome The Scotts Company as a customer. Their dedication to customer relationships and commitment to innovation aligns with Talkdesk’s mission of empowering companies to continuously improve customer experience,” said Tiago Paiva, CEO at Talkdesk.

“We were looking for a solution with the flexibility to scale with seasonal demand, offered seamless integration to Google, included advanced reporting and was very easy to use,” said Brent Hiltscher, Manager of Unified Communications at The Scotts Company. “Talkdesk matched our needs and are working with us to enable even more of our unique requirements. They really listen.”

Talkdesk and strategic partner Billow, a business development firm that specializes in cloud-based software, workflow optimization, reporting and analytics, implemented the platform in only two months after The Scotts Company made the decision to change vendors.

“Our agents have already started using Talkdesk, the online training has enabled faster and easier agent ramp time,” said Teresa Erwin, Manager of Call Center Ops at The Scotts Company. “Our call centre supervisors are now able to control the system by making updates that instantly address the needs of our customers. We’re always looking to improve our customer experience, and Talkdesk lets us do that very quickly and easily.”