Natterbox secures Series A funding from Octopus Investments

Natterbox has announced that it has secured significant Series A funding from Octopus Investments to continue its rapid growth. As the world’s first global business phone system managed entirely within Salesforce, the Natterbox platform allows companies to revolutionise interactions with customers over the phone and provide them with a much more streamlined, informed and personalised experience. Continue reading Natterbox secures Series A funding from Octopus Investments

Voxpopme Launches VideoCX Platform to Bring the Voice of the Customer to Life

Video insight specialists Voxpopme today launched VideoCX, a new video-first customer experience (CX) platform designed to bring the voice of the customer to life. Since launching in 2013 Voxpopme has focused on bringing cutting-edge video insight and analytics to the market research sector, as well as supporting video-driven CX programs for a number of major brands. Continue reading Voxpopme Launches VideoCX Platform to Bring the Voice of the Customer to Life

TechSee’s visual support enhances customer satisfaction at Orange Spain

TechSee, the category leader in Intelligent Visual Support, announced the completion of a successful partnership program with Orange Spain, the leading telecom network operator in Spain. Orange Spain contracted with TechSee to meet the growing demand for its newly launched smart home and fiber-to-the-home (FTTH) services, as well as for its quadruple play services. Continue reading TechSee’s visual support enhances customer satisfaction at Orange Spain

Consilium Introduces UniRSM™ to Replace End-of-Sale Cisco RSM

Consilium Software, a Cisco Preferred Solution Partner, has announced Consilium UniRSM™ as a SolutionsPlus replacement of the end-of-sale Cisco Remote Silent Monitoring (RSM) product. Consilium UniRSM™ is now available on Cisco SolutionsPlus worldwide through Cisco Commerce for ordering from the Cisco Global Price List (GPL.) Continue reading Consilium Introduces UniRSM™ to Replace End-of-Sale Cisco RSM

TaskUs Appoints Company’s First Chief Customer Officer

TaskUs, a leader in customer experience for hyper-growth technology companies, is delivering on its customer-first promise with the appointment of Jarrod Johnson to the newly created position of Chief Customer Officer. Johnson will lead the company’s client facing functions to ensure it provides an innovative and differentiated end-to-end customer experience. Continue reading TaskUs Appoints Company’s First Chief Customer Officer

Messaging is Leading Contact Centre Investments in 2018, Finds Research Survey by Sparkcentral

Sparkcentral, the leading digital customer service and engagement platform, announced its new report highlighting digital-first customer service in contact centers. The report, entitled, “The State of Digital Customer Service in 2018” describes the current adoption trends, challenges and opportunities cited by over 200 enterprise contact center leaders surveyed by Sparkcentral. Continue reading Messaging is Leading Contact Centre Investments in 2018, Finds Research Survey by Sparkcentral

Pegasystems Named a Leader in Customer Case Management in 2018 CRM Service Awards

Pegasystems announced it has been named a leader in customer case management in CRM Magazine’s 2018 CRM Service Awards. This is the second consecutive year CRM Magazine has recognized Pega after naming the company as the “one to watch” in the same category in 2017. Continue reading Pegasystems Named a Leader in Customer Case Management in 2018 CRM Service Awards