Temasys Communications announced that Appian has integrated with the Temasys Skylink technology, enabling real-time communications, including chat and co-browsing, in Appian’s new Intelligent Contact Center (ICC) Platform. Continue reading Temasys Communications and Appian Partner to Power Real-Time Communications in the Contact Centre →

Pegasystems announced it has been named a leader in customer case management in CRM Magazine’s 2018 CRM Service Awards. This is the second consecutive year CRM Magazine has recognized Pega after naming the company as the “one to watch” in the same category in 2017. Continue reading Pegasystems Named a Leader in Customer Case Management in 2018 CRM Service Awards →