Teleperformance Announces New Consultancy Business Praxidia for Customer Experience Research, Advisory and Analytics

Teleperformance announced the launch of Praxidia; a new and unique consultancy business based on the Group’s massively successful global expertise in omnichannel customer experience management and its extensive ongoing insights into customer behavior. Continue reading Teleperformance Announces New Consultancy Business Praxidia for Customer Experience Research, Advisory and Analytics

Francisco Partners to Acquire Bomgar

Francisco Partners (“FP”), a leading technology-focused private equity firm, announced it has signed a definitive agreement to acquire Bomgar, a leader in secure access solutions. The acquisition will strengthen Francisco Partners’ security technology portfolio with the addition of Bomgar’s privileged access and identity management solutions. Francisco Partners is acquiring Bomgar from Thoma Bravo, and financial details were not disclosed. Continue reading Francisco Partners to Acquire Bomgar

InGenius Releases New Integration for Microsoft Dynamics 365 at Genesys CX18

InGenius® is happy to announce a new integration for InGenius Connector Enterprise between the Genesys® PureEngage® platform and Microsoft Dynamics® 365. The InGenius platform uses features such as screen pop, click-to-dial, CRM screen transfer, and automated case creation to make it easier for agents and organizations to work efficiently and achieve their business objectives. Continue reading InGenius Releases New Integration for Microsoft Dynamics 365 at Genesys CX18

NICE To Acquire Mattersight, Bolstering its Leadership in Cloud Customer Service Analytics

NICE today announced that it has entered a definitive agreement to acquire Mattersight (NASDAQ: MATR). Mattersight is a leading provider of cloud-based analytics for customer service organizations. This acquisition further enhances NICE’s offering and customer base. Continue reading NICE To Acquire Mattersight, Bolstering its Leadership in Cloud Customer Service Analytics

Natterbox secures Series A funding from Octopus Investments

Natterbox has announced that it has secured significant Series A funding from Octopus Investments to continue its rapid growth. As the world’s first global business phone system managed entirely within Salesforce, the Natterbox platform allows companies to revolutionise interactions with customers over the phone and provide them with a much more streamlined, informed and personalised experience. Continue reading Natterbox secures Series A funding from Octopus Investments

Voxpopme Launches VideoCX Platform to Bring the Voice of the Customer to Life

Video insight specialists Voxpopme today launched VideoCX, a new video-first customer experience (CX) platform designed to bring the voice of the customer to life. Since launching in 2013 Voxpopme has focused on bringing cutting-edge video insight and analytics to the market research sector, as well as supporting video-driven CX programs for a number of major brands. Continue reading Voxpopme Launches VideoCX Platform to Bring the Voice of the Customer to Life

TechSee’s visual support enhances customer satisfaction at Orange Spain

TechSee, the category leader in Intelligent Visual Support, announced the completion of a successful partnership program with Orange Spain, the leading telecom network operator in Spain. Orange Spain contracted with TechSee to meet the growing demand for its newly launched smart home and fiber-to-the-home (FTTH) services, as well as for its quadruple play services. Continue reading TechSee’s visual support enhances customer satisfaction at Orange Spain

Consilium Introduces UniRSM™ to Replace End-of-Sale Cisco RSM

Consilium Software, a Cisco Preferred Solution Partner, has announced Consilium UniRSM™ as a SolutionsPlus replacement of the end-of-sale Cisco Remote Silent Monitoring (RSM) product. Consilium UniRSM™ is now available on Cisco SolutionsPlus worldwide through Cisco Commerce for ordering from the Cisco Global Price List (GPL.) Continue reading Consilium Introduces UniRSM™ to Replace End-of-Sale Cisco RSM