Cisco Announces Intent to Acquire Accompany

Cisco announced its intent to acquire Accompany, a privately held company based in Los Altos, Calif. The company provides an AI-driven relationship intelligence platform for finding new prospects, navigating the selling process, and strengthening relationships. Accompany Founder and CEO Amy Chang will join Cisco as senior vice president in charge of the Collaboration Technology Group. Continue reading Cisco Announces Intent to Acquire Accompany

Vonage Launches Chatbot Integration for Workplace by Facebook

Vonage, a business cloud communications leader, has announced the launch of its newest chatbot, Vee for Workplace by Facebook. An exciting development within the cloud communications industry, Vonage has partnered with Facebook to provide Workplace users with virtual assistant capabilities to create and manage AI-enabled conferencing. Continue reading Vonage Launches Chatbot Integration for Workplace by Facebook

Medallia and Facebook Define Next Generation of Collaborative Customer Experience Management

Medallia and Facebook announced a strategic partnership to connect Medallia Experience Cloud, the #1 customer experience management platform, with Workplace by Facebook, Facebook’s leading enterprise collaboration platform, to enable companies of all types and sizes to share, collaborate, and act on customer feedback. Continue reading Medallia and Facebook Define Next Generation of Collaborative Customer Experience Management

Aeriandi study reveals contact centres woefully unprepared for General Data Protection Regulation (GDPR)

A new study by voice security services company, Aeriandi, reveals that many UK contact centres still have significant preparation to complete ahead of 25th May, the ‘go-live’ date for the EU’s General Data Protection Regulation (GDPR). Continue reading Aeriandi study reveals contact centres woefully unprepared for General Data Protection Regulation (GDPR)

Arise Virtual Solutions Announces Appointment of Scott Etheridge As Chief Executive Officer

Arise Virtual Solutions has appointed Scott Etheridge as Chief Executive Officer. Scott has been with Arise for over eight years, during which time he held the role of Chief Financial Officer, and most recently Chief Operating Officer. As COO, he was responsible for leading and managing the Global Financial, Crowdsourcing, and Technology Operations of the organization. Continue reading Arise Virtual Solutions Announces Appointment of Scott Etheridge As Chief Executive Officer