Bright Pattern Delivers Cloud-Based Contact Centre Solution to Award-Winning Technical Support Company

Bright Pattern, leading provider of omnichannel cloud contact centre software, helps 80024Support improve customer experience by replacing outdated premise-based contact centre technology. 80024Support provides professional technical help desk services and customer care strategies for many leading technology brands across the USA, Canada, and Mexico, as well as other regions around the world. Continue reading Bright Pattern Delivers Cloud-Based Contact Centre Solution to Award-Winning Technical Support Company

HelpSocial Launches Genesys PureCloud Social Customer Care Integration

HelpSocial, the #1 platform for integrating social media and messaging apps in the contact centre, will demonstrate its integration with the Genesys Customer Experience Platform at CX18, the industry’s premier customer experience event. Taking place May 1-4 in Nashville, Tennessee, CX18 is presented by Genesys®, the global leader in omnichannel customer experience and contact centre solutions. Continue reading HelpSocial Launches Genesys PureCloud Social Customer Care Integration