Call centres have a bad reputation among customers, but it doesn’t have to be that way. Martin Ellingham, Senior Product Manager for Aptean Respond, explains how Quality Assurance (QA) can make a major difference to call centre performance… Continue reading Why you need to make the right call over quality assurance
Daily Archives: May 4, 2018
ServiceNow Acquires Parlo, AI Workforce Solution
ServiceNow announced it has agreed to acquire Silicon Valley‑based Parlo, an artificial intelligence (AI) and natural language understanding (NLU) workforce solution, in an all cash transaction expected to close this month. Continue reading ServiceNow Acquires Parlo, AI Workforce Solution
Startel Launches New Self-Service Customer Portal
Startel, Professional Teledata and Alston Tascom, leading providers of contact centre solutions, announced that they launched The Customer Spot (TCS), a new self-service customer portal. TCS was unveiled last week during the companies’ first combined user group conference in Denver, Colorado. Continue reading Startel Launches New Self-Service Customer Portal
Bright Pattern Delivers Cloud-Based Contact Centre Solution to Award-Winning Technical Support Company
Bright Pattern, leading provider of omnichannel cloud contact centre software, helps 80024Support improve customer experience by replacing outdated premise-based contact centre technology. 80024Support provides professional technical help desk services and customer care strategies for many leading technology brands across the USA, Canada, and Mexico, as well as other regions around the world. Continue reading Bright Pattern Delivers Cloud-Based Contact Centre Solution to Award-Winning Technical Support Company
HelpSocial Launches Genesys PureCloud Social Customer Care Integration
HelpSocial, the #1 platform for integrating social media and messaging apps in the contact centre, will demonstrate its integration with the Genesys Customer Experience Platform at CX18, the industry’s premier customer experience event. Taking place May 1-4 in Nashville, Tennessee, CX18 is presented by Genesys®, the global leader in omnichannel customer experience and contact centre solutions. Continue reading HelpSocial Launches Genesys PureCloud Social Customer Care Integration