Synchronoss Technologies Signs Agreement to Acquire honeybee

Synchronoss Technologies, a global leader and innovator of cloud, messaging, digital and IoT products and platforms announced it has signed an agreement to acquire Dixons Carphone plc’s honeybee software business, a leading provider of digital solutions targeted at optimizing the customer experience. Continue reading Synchronoss Technologies Signs Agreement to Acquire honeybee

Liquid Voice Expands Solution Portfolio With New Advanced Voice Analytics

Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate availability of Liquid Analytics. This new contact centre tool includes the latest generation transcription engine, developed by Speechmatics in partnership with the University of Cambridge, and uses deep neural networks to achieve an average accuracy of 85% on recordings. Continue reading Liquid Voice Expands Solution Portfolio With New Advanced Voice Analytics

GCI sets itself up for continued growth with Mayfair Equity Partners and the formation of a strategic acquisition fund over £60million

Converged ICT Services Provider GCI is pleased to announce that Mayfair Equity Partners (“Mayfair”) has acquired a majority stake in the business. Mayfair’s investment also includes the formation of a new strategic fund worth over £60 million, providing GCI with significant financial firepower to finance future strategic acquisitions. Continue reading GCI sets itself up for continued growth with Mayfair Equity Partners and the formation of a strategic acquisition fund over £60million

Teleopti Empowers Workforce Management Software with Artificial Intelligence

Teleopti, a global leader in workforce management (WFM) solutions, launched the first of many functionalities within its Artificial Intelligence (AI) initiative, which focuses on enhancing the capabilities of core WFM software. With this release, Teleopti infuses WFM scheduling with AI techniques where the intelligent software automatically learns from the customer, improving the longer it is used and making decisions unique to each customer’s situation. Continue reading Teleopti Empowers Workforce Management Software with Artificial Intelligence