Aspect Software Enters Into a Strategic Partnership With Vion Consulting

Aspect Software announced the commencement of a global strategic partnership with Vion Consulting, a leading provider of customer experience management solutions. With an unparalleled ability to know and act on consumer intent, this alliance with Vion will add value to delivery of Aspect’s customer engagement solutions suite in India and the Middle East. Continue reading Aspect Software Enters Into a Strategic Partnership With Vion Consulting

Zappix, Inc. Visual IVR Implemented by Major Retailer to Improve Self-Service

Zappix, a leading provider of cloud-based Visual IVR platforms improving digital self-service and transforming the user journey during contact centre interactions, has delivered a positive ROI for a major distributed US retailer with over 100,000 employees that implemented their solution for human resources use. Continue reading Zappix, Inc. Visual IVR Implemented by Major Retailer to Improve Self-Service