Talkdesk Announces Integration of Enterprise Contact Centre Platform with ServiceNow

Talkdesk, the enterprise contact centre platform, announced Talkdesk Enterprise for ServiceNow. The deep integration between the Talkdesk Enterprise Contact Center Platform and ServiceNow improves agent efficiency and customer experience by enabling voice and ServiceNow interactions, simultaneously.

Contact Centre CLUB

This seamless integration ensures data between contact centres and service desks stays in sync, and leverages workflows to automatically creating users, incidents and cases.

Talkdesk is showcasing Talkdesk Enterprise for ServiceNow in booth #1429 at the ServiceNow Knowledge18 conference, the largest gathering of professionals sharing how they are leading digital transformations across their companies and delivering great customer and employee experiences. The conference is being held May 7 to 10 at The Venetian in Las Vegas.

Talkdesk empowers companies to continuously improve customer experience by combining enterprise class performance with consumer-like simplicity into the scalable and reliable contact center required by today’s large global organizations. Talkdesk enables companies to easily adapt their contact center operations to the evolving customer needs, resulting in increased productivity, customer satisfaction and significant cost savings.

“Talkdesk is very excited to showcase Talkdesk Enterprise for ServiceNow at Knowledge18, a key industry event,” said Tiago Paiva, CEO at Talkdesk. “Our joint customers will benefit from the recent enhancements to our enterprise platform and exciting roadmap of new functionality we are rolling out this year.”