Pitney Bowes Launches Chatbot Platform to Engage Consumers through Messaging Applications

Pitney Bowes announced the global release of its first fast and adaptable chatbot platform, EngageOne Converse. Part of the EngageOne suite of customer engagement solutions, Converse is an intelligent self-service technology, designed to integrate data and location information into leading messaging software to help support the 55 percent of consumers who currently welcome customer support through chatbots. Continue reading Pitney Bowes Launches Chatbot Platform to Engage Consumers through Messaging Applications

Plummeting retail figures reflect critical need for better omnichannel customer experience, says Aspect Software

New figures released by the British Retail Consortium (BRC) have revealed that like-for-like retail sales in the UK in April fell by 4.2 per cent year-on-year. Alongside this, total sales in the same period were down 3.1 per cent, representing the sharpest fall since the BRC started collecting data 23 years ago. Continue reading Plummeting retail figures reflect critical need for better omnichannel customer experience, says Aspect Software