Liberata has announced that it has been awarded a ten-year contract, worth up to £21 million, with Redcar and Cleveland Council. Liberata’s strategic partnership commenced over 12 years ago, with Liberata delivering service excellence for Revenues and Benefits. The new contract will see Liberata drive digital transformation in the existing services and, in addition, provide contact centre services for Revenues and Benefits. Continue reading Redcar and Cleveland Council Signs Ten-Year Contract with Liberata for the Digital Transformation of its Revenues and Benefits Services
Daily Archives: May 10, 2018
Ribbon Continues to Pursue Legal Remedies against Metaswitch
Ribbon Communications, a global leader in secure and intelligent cloud communications, announced that its wholly owned subsidiary filed a patent infringement lawsuit against Metaswitch in the United States District Court for the Eastern District of Texas. This lawsuit seeks enhanced damages for Metaswitch’s continued infringement of seven Ribbon patents (from Ribbon subsidiary GENBAND) that Metaswitch has already been found to infringe in an earlier lawsuit. Continue reading Ribbon Continues to Pursue Legal Remedies against Metaswitch
Fuze Empowers the Digital Workforce with Launch of Fuze 5.0
Fuze announced the launch of Fuze 5.0. With shifts in how large companies are thinking about their workforce––and the mix of full time employees, contractors, and outside partners––the definition of teams has evolved. Fuze 5.0 helps businesses streamline communications and collaboration for the extended team ecosystems that exist in modern companies. Continue reading Fuze Empowers the Digital Workforce with Launch of Fuze 5.0
Voice Communication Disruptor Natterbox Appoints New Chairman
Natterbox announces that it has appointed Mark Quartermaine as its new Chairman as part of the company’s ambitious growth strategy. As the world’s first global business phone system managed entirely within Salesforce, the Natterbox platform allows companies to revolutionise interactions with customers over the phone and provide them with a much more streamlined, informed and personalised experience. Continue reading Voice Communication Disruptor Natterbox Appoints New Chairman
Medallia Expands in Europe to Grow Customer Experience Market
Medallia announced the opening of a new office in Munich, Germany, a production data center facility in Frankfurt, and the appointment of Thomas Kühlewein as Area Vice President Central EMEA. The expansion is part of Medallia’s strategy to extend its footprint throughout Europe to better serve the needs of its European customers including Generali, SAP, and Zurich. Continue reading Medallia Expands in Europe to Grow Customer Experience Market
Bright Pattern integrates with Google to provide Text-to-Speech
Bright Pattern announces its integration with Google Cloud Text-to-Speech functionality. Powered by Google Cloud Machine Learning, the integration applies the most advanced deep learning neural network algorithms to produce text-to-speech in a variety of languages. Continue reading Bright Pattern integrates with Google to provide Text-to-Speech