4C, EMEA’s leading independent Salesforce Platinum Partner and DigitalGenius, the AI platform for customer service announced a new partnership that will allow both businesses to meet the growing demand for AI services, while bringing practical applications of data science and AI into the customer service operations of many leading companies across EMEA. Continue reading 4C and DigitalGenius Launch AI Partnership
Daily Archives: May 14, 2018
New research reveals the top contact centre technology trends over the next 12 months
Artificial intelligence, chatbots and automation are the trends that will experience the greatest growth in customer experience over the next 12 months, according to the latest research from Aspect Software. Continue reading New research reveals the top contact centre technology trends over the next 12 months
Hastings Direct adopts the Rant & Rave Platform to drive its customer experience programme
Rant & Rave announces it has been appointed by Hastings Direct, one of the UK’s fastest growing general insurance providers, to enhance its customer experience programme and generate real-time actionable customer feedback. Continue reading Hastings Direct adopts the Rant & Rave Platform to drive its customer experience programme
Global Research Commissioned by Verint Shows Consumers Becoming More Comfortable with Automation in Work Environments
The results of a large-scale study of more than 36,000 consumers in 18 countries by Verint®, The Customer Engagement Company™, and carried out in partnership with Opinium Research LLC, reveals that more than 70% of consumers stated there has been an increased use of automation technology—such as artificial intelligence (AI) and robots—in their workplaces. Continue reading Global Research Commissioned by Verint Shows Consumers Becoming More Comfortable with Automation in Work Environments
HubSpot Launches Service Hub to Transform the Way Businesses Delight their Customers
HubSpot, a leading CRM, marketing, sales and customer service platform, announced the general availability of Service Hub, the latest product line in the company’s growth platform. Announced at INBOUND 2017, Service Hub is an all-in-one customer service system that changes the way growing businesses approach and deliver customer support. Continue reading HubSpot Launches Service Hub to Transform the Way Businesses Delight their Customers
eGain launches eGain Solve for Amazon Connect
eGain announced the immediate availability of eGain® Solve™ for Amazon Connect. Built on Amazon Web Services (AWS) cloud infrastructure, eGain Solve for Amazon Connect powers connected, easy customer experience across all touch points. Continue reading eGain launches eGain Solve for Amazon Connect