Sekure Merchant Solutions Deploys CallMiner Speech Analytics via Five9 to Boost Sales Conversions

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced that Sekure Merchant Solutions is seeing early success in its implementation of CallMiner Eureka as its speech and engagement analytics solution. CallMiner Eureka is provided to Sekure Merchant Solutions through their cloud contact centre provider Five9, a CallMiner reseller. Continue reading Sekure Merchant Solutions Deploys CallMiner Speech Analytics via Five9 to Boost Sales Conversions

NICE Announces Adaptive Workforce Optimization 2.0 to Drive Employee Engagement Through Innovative Personalization

NICE announced the release of its NICE Adaptive Workforce Optimization (AWFO) solution version 2.0, that personalizes performance development processes and activities including training and coaching to improve employee engagement. Continue reading NICE Announces Adaptive Workforce Optimization 2.0 to Drive Employee Engagement Through Innovative Personalization