Daisy Group, the UK’s largest independent provider of business communications, IT and cloud services, has signed an agreement with the UK’s leading provider of fresh prepared food, Bakkavor. Continue reading Daisy Group helps Bakkavor improve its customer experience with Mitel cloud solutions
Daily Archives: May 15, 2018
Sekure Merchant Solutions Deploys CallMiner Speech Analytics via Five9 to Boost Sales Conversions
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced that Sekure Merchant Solutions is seeing early success in its implementation of CallMiner Eureka as its speech and engagement analytics solution. CallMiner Eureka is provided to Sekure Merchant Solutions through their cloud contact centre provider Five9, a CallMiner reseller. Continue reading Sekure Merchant Solutions Deploys CallMiner Speech Analytics via Five9 to Boost Sales Conversions
NICE Announces Adaptive Workforce Optimization 2.0 to Drive Employee Engagement Through Innovative Personalization
NICE announced the release of its NICE Adaptive Workforce Optimization (AWFO) solution version 2.0, that personalizes performance development processes and activities including training and coaching to improve employee engagement. Continue reading NICE Announces Adaptive Workforce Optimization 2.0 to Drive Employee Engagement Through Innovative Personalization
Consumers Avoid 72 Years of Hold Time Thanks to Accelerating Adoption of Fonolo Call-Backs
Fonolo announced that it saved customers more than 72 years of hold time in the last year. That amounts to a staggering 38 million minutes across 3000 different call centre queues. Continue reading Consumers Avoid 72 Years of Hold Time Thanks to Accelerating Adoption of Fonolo Call-Backs