Serenova announced a new performance management, gamification, and agent engagement solution designed for the contact center. CxEngage Scoreboard, powered by Clearview, aggregates agent data from disparate systems to provide supervisors insight into contact centres operations while empowering agents with the tools they need for self-improvement. Continue reading Serenova Empowers the Contact Centre with Integrated Performance Management Solution
Daily Archives: May 16, 2018
SAP Customer Data Cloud Brings Trust to Personalized Marketing Campaigns
SAP released SAP Customer Data Cloud solutions from Gigya, the industry’s only solution based on a consent-based data model. The solution helps businesses nurture trusted relationships with customers by providing them more transparency and control over the use of their personal data. Continue reading SAP Customer Data Cloud Brings Trust to Personalized Marketing Campaigns
Modernizing the Customer Experience
Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver dynamically scalable, flexible and reliable voice technologies, announces the availability of Blueworx CX as part of a partnership with Aspect Software. Aspect is an award-winning cloud provider of fully integrated consumer engagement, workforce optimization and self-service solutions. Continue reading Modernizing the Customer Experience
Five9 Spring Release 2018: Practical AI for the Contact Centre and Portfolio Wide Enhancements
“Good morning, Sophia! I see you are contacting us about an overcharge. Given you are a valued customer, I will credit the charge for this month’s bill. Is there anything else I can help you with?” Have you ever had this experience calling a company where they already know you, know exactly why you are calling, and resolves your issue in a minute? Continue reading Five9 Spring Release 2018: Practical AI for the Contact Centre and Portfolio Wide Enhancements