M24Seven Confirms Strategic Partnership in the United Kingdom with thevoicefactory – an Evolve IP Company

Evolve IP®, The Cloud Strategy Company™, announced that M24Seven, one of the United Kingdom’s fastest-growing connectivity and internet infrastructure providers, has reconfirmed their strategic partnership with thevoicefactory, an Evolve IP company. Continue reading M24Seven Confirms Strategic Partnership in the United Kingdom with thevoicefactory – an Evolve IP Company

NewVoiceMedia study finds UK sales reps are failing to provide the emotive experiences that boost customer acquisition and retention

New research[1] from NewVoiceMedia, reveals that less than half (46 percent) of UK sales professionals made a personal or emotional connection with the majority (51 percent or more) of their prospects over the last year, despite acknowledging the impact that emotive experiences have on sales success. Continue reading NewVoiceMedia study finds UK sales reps are failing to provide the emotive experiences that boost customer acquisition and retention

NewVoiceMedia reveals nearly half of UK consumers ditched a business last year following poor customer service

New research from NewVoiceMedia, reveals that 42 percent of UK consumers left a business last year due to poor customer service. For millennials (those aged 25-34), this increased to 53 percent. Continue reading NewVoiceMedia reveals nearly half of UK consumers ditched a business last year following poor customer service

Zendesk Launches Omnichannel Suite for an Integrated Customer Experience

Zendesk announced the launch of The Zendesk Suite. The Zendesk Suite is a new omnichannel offering that brings together the most popular customer communication channels in one simple package and price to help companies provide a consistent and connected customer experience. Continue reading Zendesk Launches Omnichannel Suite for an Integrated Customer Experience

Outsourced Contact Centre Ventrica wins top award in National UK Contact Centre Awards

Nick Upton, who works for outsourced customer contact centre Ventrica has won a Gold award at the UK National Contact Centre Awards 2018, picking up the top accolade in the Individual awards category of ‘Resource Planning Manager’. Meanwhile Ventrica’s IT Team went home with a Bronze award for the ‘Contact Centre Support Team of the Year’ category. Continue reading Outsourced Contact Centre Ventrica wins top award in National UK Contact Centre Awards