Nick Upton, who works for outsourced customer contact centre Ventrica has won a Gold award at the UK National Contact Centre Awards 2018, picking up the top accolade in the Individual awards category of ‘Resource Planning Manager’. Meanwhile Ventrica’s IT Team went home with a Bronze award for the ‘Contact Centre Support Team of the Year’ category.
The ceremony was held on Tuesday night at a glittering awards ceremony at The Brewery in London
Ventrica’s Resource Planning Manager Nick Upton commented on winning the award, “I am overwhelmed, it is such a massive achievement, especially considering the calibre of who I was up against. To win a Gold Award at such a prestigious nationally recognised event, a gathering of the top performers in the contact centre industry, is something truly amazing and special. Although it was a personal award for myself, the team we have around Ventrica and the support I get, as well as the fact it is such an amazing environment to work in, makes it an award for Ventrica.”
Founder and Managing Director of Ventrica, Dino Forte commented, “We are so proud of the both Nick and IT Team who together have achieved such a phenomenal amount this year as the company has gone through significant growth and invested heavily in additional technology and infrastructure. Jointly their work has helped us to support the on-boarding of a number of major new blue chip clients this year that have all experienced remarkable performance levels.”