Global CX Pioneer TTEC Continues to Positively Disrupt the European Market with Early 2018 Success

TTEC, a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, today announced a strong start to the year for its Europe, Middle-East and Africa operations. Continue reading Global CX Pioneer TTEC Continues to Positively Disrupt the European Market with Early 2018 Success

Manx Gas, Guernsey Gas and Jersey Gas partner with Rant & Rave to capture real-time feedback

Rant & Rave announces it has been appointed by Manx Gas, Guernsey Gas and Jersey Gas, to enhance their customer experience programmes and enable them to maximise the quantity and quality of feedback from their 40,000 customers. As a result of the partnership, the gas companies become the first organisations to implement a Voice of the Customer programme across Guernsey, Jersey and the Isle of Man. Continue reading Manx Gas, Guernsey Gas and Jersey Gas partner with Rant & Rave to capture real-time feedback

Ericsson Expert Analytics selected by EE to improve customer experience

Ericsson has been selected by EE, the UK’s largest mobile operator and part of the BT Group, to deliver a next-generation customer experience management (CEM) system based on Ericsson Expert Analytics. The multi-year agreement includes software, implementation services and IT Managed Support services. Continue reading Ericsson Expert Analytics selected by EE to improve customer experience

New AI Tech Reshapes How Companies Listen to Customers

Luminoso, the natural language company that provides AI-powered customer insight, is helping a growing list of customer experience professionals and data scientist teams to learn from the high volume of constantly arriving customer communications – like support tickets, open-ended survey responses, and product reviews – that would otherwise go unread. Continue reading New AI Tech Reshapes How Companies Listen to Customers

[24]7.ai Brings Conversational Chatbots to Amazon Alexa and Google Assistant

[24]7.ai, a global leader in intent-driven customer engagement solutions, announced that the company’s flagship product [24]7 AIVA now extends its conversational and transactional capabilities to support Amazon Alexa and Google Assistant. This new capability is part of the [24]7.ai Spring 2018 Release. Continue reading [24]7.ai Brings Conversational Chatbots to Amazon Alexa and Google Assistant

Aspect Software Announces New Omni-Channel Chatbot Developer Features, PCI II Compliant, Secure IVR in Aspect CXP 18

Aspect Software announced the release of Aspect CXP 18. The latest iteration of CXP includes enhanced features for chatbot developers that make it easier for companies to meet the consumer demand for sophisticated digital self-service. Continue reading Aspect Software Announces New Omni-Channel Chatbot Developer Features, PCI II Compliant, Secure IVR in Aspect CXP 18