Zest4 expands cloud communications portfolio with 8×8 partnership

Zest4 announced an agreement with 8×8, Inc., a leading provider of cloud phone, meeting, collaboration and contact centre solutions, to become a Service Provider Distributor for the UK market. This new relationship will enable Zest4’s channel partners to sell 8×8’s newly launched X Series, the next generation enterprise system of engagement and intelligence, to meet the cloud communications, collaboration and contact centre requirements of mid-market and enterprise companies, Continue reading Zest4 expands cloud communications portfolio with 8×8 partnership

Aculab’s Prosody S Enhances Accuracy and Customer Experience for Brekeke’s Call Center Suite

Brekeke Software announced the release of a new version of Brekeke Call Center Suite (CCS). The new version of Brekeke CCS supports Aculab’s Prosody S, adding the ability to accurately detect an answering machine or a live person. This function is most useful when it is used with Brekeke CCS to make outbound marketing/sales calls. Continue reading Aculab’s Prosody S Enhances Accuracy and Customer Experience for Brekeke’s Call Center Suite

Solvvy Puts Self-Service at the Forefront of Customer Experience with its New and Improved Conversational Platform

Solvvy announced a major enhancement to its AI-powered conversational platform. Businesses can now use the Solvvy platform as the initial touchpoint with customers, empowering them to self-serve their issues and reach resolutions quickly and effortlessly. Continue reading Solvvy Puts Self-Service at the Forefront of Customer Experience with its New and Improved Conversational Platform

Kotak Mahindra Bank Taps Nuance to Launch its AI-Powered Virtual Voice Assistant “Keya”

Nuance announced Kotak Mahindra Bank has launched Keya, the first AI-powered virtual assistant in Indian banking. Leveraging Nuance’s Natural Language Understanding and Call Steering technologies, Keya is able to understand customers’ requests without needing legacy touchtone or menu options. Instead, the customer can speak their intent naturally and Keya can provide information and resolve queries through natural, human-like conversation in either English or Hindi. Continue reading Kotak Mahindra Bank Taps Nuance to Launch its AI-Powered Virtual Voice Assistant “Keya”

VoiceBase Partners With University of Sheffield to Launch Centre for Speech & Language Technology

VoiceBase, the leading provider of AI-powered speech analytics announced a partnership with the University of Sheffield, to develop the next generation of speech and language technology. Together, VoiceBase and world-renowned Professor of Speech and Audio Technology, Thomas Hain, will run a Centre for Speech & Language Technology. Continue reading VoiceBase Partners With University of Sheffield to Launch Centre for Speech & Language Technology

Allstate Elevates Customer Service Through Artificial Intelligence

An innovative new colleague has arrived at Allstate Insurance, one that can be in many places at the same time. Amelia, a market-leading artificial intelligence platform created by New York-based technology company IPsoft, now assists call centre staff to improve the overall customer experience. Continue reading Allstate Elevates Customer Service Through Artificial Intelligence

ForeSee Launches New Version of CX Suite with Predictive NPS

ForeSee introduced the next release of ForeSee® CX Suite to help organizations transform their Voice of Customer initiatives to deliver more economic impact. Updates include the industry’s only predictive model for NPS®, which identifies the drivers of NPS and the actions that will have the most impact on improving the score. Continue reading ForeSee Launches New Version of CX Suite with Predictive NPS