Journeycall signs £1.6 million contract with Sabio

Customer experience solutions expert Sabio has secured a major £1.6 million contract from Journeycall – the UK’s largest dedicated transport contact centre. Under the five-year contract, Sabio will deploy its On Demand hosted customer contact platform to provide Journeycall with a flexible omnichannel communications solution to support the company’s expanding services business. Continue reading Journeycall signs £1.6 million contract with Sabio

Semafone Guides Contact Centers Through Changing Regulatory Compliance Landscape

Semafone, the leading provider of data security and compliance solutions for contact centres, shares advice for navigating the ever-changing regulatory landscape. The company urges contact centres to be alert and aware of the long list of evolving international, federal, regional and state regulations in order to protect customer data, avoid fines and reduce the risk of a brand-damaging breach. Continue reading Semafone Guides Contact Centers Through Changing Regulatory Compliance Landscape

Ventana Research Analyzes Vendors Providing Contact Centres in the Cloud

Ventana Research released its 2018 Value Index for Contact Centre in the Cloud, a quantified, research-based index evaluating technology, both vendors and products. The Contact Centre in the Cloud Value Index assesses product adequacy for a broad range of contact centre needs ranging from handling, capturing, analyzing and optimizing customer interactions to engagement, operations and agent management. Continue reading Ventana Research Analyzes Vendors Providing Contact Centres in the Cloud

ContactEngine Announces Strategic Partnership with Appian to Extend Appian Intelligent Contact Center

ContactEngine, the AI-powered customer conversation platform, announced a strategic technology partnership with Appian, a leading low-code and business process management platform provider, to further enhance the Appian Intelligent Contact Center™ Platform (ICC). The partnership with ContactEngine marks ICC’s first evolution in development. Continue reading ContactEngine Announces Strategic Partnership with Appian to Extend Appian Intelligent Contact Center

Diabolocom welcomes Patrice Orenes-Lerma as Marketing Director

Patrice Orenes-Lerma joins Diabolocom at a time of international growth following the opening of its first London office at the end of last year. As Marketing Director, Patrice will support the ongoing growth of the company, particularly within Europe through Diabolocom’s various bases in France, the United Kingdom, Spain and Germany. Continue reading Diabolocom welcomes Patrice Orenes-Lerma as Marketing Director

Verint Only Company Recognized by Gartner in Both 2018 Magic Quadrants for the CRM Customer Engagement Center and Workforce Engagement Management

Verint®, The Customer Engagement Company™, announced its inclusion in the newly published Magic Quadrant for the CRM Customer Engagement Center report by Gartner. In addition to being recognized in this report, the firm also named Verint a Leader in its Magic Quadrant for Workforce Engagement Management* research earlier this year. Continue reading Verint Only Company Recognized by Gartner in Both 2018 Magic Quadrants for the CRM Customer Engagement Center and Workforce Engagement Management

Polycom Launches New Cloud Services So Customers Can Measure and Manage Their Meeting Room Technology

Polycom unveiled its unified cloud solutions strategy, Polycom Cloud Services, and released Polycom Device Management Services (PDMS). This service provides new capabilities to enterprise customers to manage and measure their telephony devices. Continue reading Polycom Launches New Cloud Services So Customers Can Measure and Manage Their Meeting Room Technology