Journeycall signs £1.6 million contract with Sabio

Customer experience solutions expert Sabio has secured a major £1.6 million contract from Journeycall – the UK’s largest dedicated transport contact centre. Under the five-year contract, Sabio will deploy its On Demand hosted customer contact platform to provide Journeycall with a flexible omnichannel communications solution to support the company’s expanding services business. Continue reading Journeycall signs £1.6 million contract with Sabio

Semafone Guides Contact Centers Through Changing Regulatory Compliance Landscape

Semafone, the leading provider of data security and compliance solutions for contact centres, shares advice for navigating the ever-changing regulatory landscape. The company urges contact centres to be alert and aware of the long list of evolving international, federal, regional and state regulations in order to protect customer data, avoid fines and reduce the risk of a brand-damaging breach. Continue reading Semafone Guides Contact Centers Through Changing Regulatory Compliance Landscape

Ventana Research Analyzes Vendors Providing Contact Centres in the Cloud

Ventana Research released its 2018 Value Index for Contact Centre in the Cloud, a quantified, research-based index evaluating technology, both vendors and products. The Contact Centre in the Cloud Value Index assesses product adequacy for a broad range of contact centre needs ranging from handling, capturing, analyzing and optimizing customer interactions to engagement, operations and agent management. Continue reading Ventana Research Analyzes Vendors Providing Contact Centres in the Cloud

ContactEngine Announces Strategic Partnership with Appian to Extend Appian Intelligent Contact Center

ContactEngine, the AI-powered customer conversation platform, announced a strategic technology partnership with Appian, a leading low-code and business process management platform provider, to further enhance the Appian Intelligent Contact Center™ Platform (ICC). The partnership with ContactEngine marks ICC’s first evolution in development. Continue reading ContactEngine Announces Strategic Partnership with Appian to Extend Appian Intelligent Contact Center