eGain announced the immediate availability of eGain® Solve™ for Amazon Connect. Built on Amazon Web Services (AWS) cloud infrastructure, eGain Solve for Amazon Connect powers connected, easy customer experience across all touch points. Continue reading eGain launches eGain Solve for Amazon Connect
Monthly Archives: May 2018
LivePerson and HSBC bring conversational commerce to banking
LivePerson, a leading provider of conversational commerce solutions, has announced an agreement with HSBC to bring conversational commerce to customers worldwide, allowing them to text with the bank as easily and conveniently as they text with their friends and family in messaging apps. Continue reading LivePerson and HSBC bring conversational commerce to banking
Redwood Technologies Celebrates 25th Anniversary
On Thursday 10th of May, the Worshipful the Mayor of the Borough of Bracknell Forest joined Redwood Technologies Group founders and team members to celebrate the 25th anniversary of its original company at the organisation’s Headquarters in Bracknell. Continue reading Redwood Technologies Celebrates 25th Anniversary
ContactEngine joins Microsoft ScaleUp Accelerator in London
ContactEngine, the market-leading provider of customer conversation technology, joined Microsoft ScaleUp (previously known as Microsoft Accelerator) in London in February. The four-month programme enables select emerging businesses to scale to new markets working within Microsoft’s co-sell programme. Continue reading ContactEngine joins Microsoft ScaleUp Accelerator in London
Armistice charity Remembered enlists multichannel customer contact support
Armistice charity Remembered has appointed Yonder Digital Group to be their customer contact support partner by providing a multi-channel customer service team offering voice, email, IVR and live chat support. Remembered is a dynamic new charity – its foundation was inspired by the ‘There But Not There’ installation in Penshurst Church in Kent over the Remembrance period of 2016. Continue reading Armistice charity Remembered enlists multichannel customer contact support
‘Pitiless machines’ will kill your business if you don’t respond now, warns Servion
Businesses urgently need to prepare for the influx of ‘pitiless machines’ into customer services, warns next-gen experience firm, Servion Global Solutions. As uptake of smart speakers and voice assistants continues apace, consumers are increasingly using them to shop for goods and services on their behalf, and for information and advice. Servion predicts by 2025, three quarters of customer service interactions will be driven by such platforms. Continue reading ‘Pitiless machines’ will kill your business if you don’t respond now, warns Servion