Bright Pattern, leading provider of omnichannel cloud contact centre software, helps 80024Support improve customer experience by replacing outdated premise-based contact centre technology. 80024Support provides professional technical help desk services and customer care strategies for many leading technology brands across the USA, Canada, and Mexico, as well as other regions around the world. Continue reading Bright Pattern Delivers Cloud-Based Contact Centre Solution to Award-Winning Technical Support Company
Monthly Archives: May 2018
HelpSocial Launches Genesys PureCloud Social Customer Care Integration
HelpSocial, the #1 platform for integrating social media and messaging apps in the contact centre, will demonstrate its integration with the Genesys Customer Experience Platform at CX18, the industry’s premier customer experience event. Taking place May 1-4 in Nashville, Tennessee, CX18 is presented by Genesys®, the global leader in omnichannel customer experience and contact centre solutions. Continue reading HelpSocial Launches Genesys PureCloud Social Customer Care Integration
Conversocial Reveals Success Metrics on Messenger as a Customer Service Channel Through Partnership with Volaris Airlines
Conversocial, the leading digital care platform for social messaging, announced findings from its first customer case study on Facebook Messenger customer chat, demonstrating just how valuable Messenger can be as a customer service channel. Continue reading Conversocial Reveals Success Metrics on Messenger as a Customer Service Channel Through Partnership with Volaris Airlines
24-7 Intouch Introduces New AI Technology Division, Laivly
24-7 Intouch, a global customer service solutions provider, has announced a new technology brand division called Laivly. Continue reading 24-7 Intouch Introduces New AI Technology Division, Laivly
HubSpot Grows Platform with New Workplace by Facebook Integration
HubSpot announced today the launch of a new integration with Workplace by Facebook. The new integration delivers notifications from HubSpot right in Workplace, ensuring that sales reps never miss a beat. Continue reading HubSpot Grows Platform with New Workplace by Facebook Integration
TTEC Named as a 2018 Training Outsourcing Watchlist Company
TTEC has recently been named to Training Industry, Inc.’s 2018 “Training Outsourcing Companies Watch List.” Training Industry produces the list annually as part of its mission to continually monitor the training marketplace for the best providers of training services and technologies. Continue reading TTEC Named as a 2018 Training Outsourcing Watchlist Company