Yorkshire-headquartered technology specialist Vapour Cloud has today announced its hunt to acquire at least two IT and communications businesses, as it prepares for growth of up to 80% in 2018. Continue reading Yorkshire cloud tech firm Vapour commences acquisition trail
Monthly Archives: May 2018
CallMiner Announces Eureka Coach to Provide Contact Centre Optimisation with Continuous Insight and Closed-Loop Case Management
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced the latest release of its agent performance management platform, now branded Eureka Coach. Eureka Coach is a cloud-based portal that automates and accelerates performance feedback to contact centre agents and supervisors based on objective scoring from CallMiner Eureka speech analytics. Continue reading CallMiner Announces Eureka Coach to Provide Contact Centre Optimisation with Continuous Insight and Closed-Loop Case Management
DCI to Deploy Interactions Intelligent Virtual Assistant to Ensure Consistency and Improve Customer Satisfaction
Interactions, LLC, the leading provider of Intelligent Virtual Assistants (IVAs) for enterprise brands, announced that Diversified Consultants, Inc (DCI), one of the nation’s leading telecom collection agencies, will be deploying its award-winning Intelligent Virtual Assistants to mitigate risk, reduce cost and ensure customer satisfaction. Continue reading DCI to Deploy Interactions Intelligent Virtual Assistant to Ensure Consistency and Improve Customer Satisfaction
Unify Named a Leader in Aragon Research GlobeTM for Mobile Collaboration, 2018
Unify, the Atos brand for collaboration solutions, has been positioned by Aragon Research, Inc. in the Leader section of the Globe for Mobile Collaboration, 2018[1]. Circuit, Unify’s cloud-based collaboration solution and a key component of the Atos Digital Workplace, was noted for its breadth of features, consistent user interface and cloud deployment capabilities. Continue reading Unify Named a Leader in Aragon Research GlobeTM for Mobile Collaboration, 2018
Arvato named top performer by GSA
Business process outsourcing partner Arvato has been named as a Service Provider Champion by the Global Sourcing Association (GSA) in its annual ranking of the UK outsourcing industry’s Top Performers. Continue reading Arvato named top performer by GSA
Social Customer Care Expert Joshua March’s Debut Book Shapes the Future of Customer Service
Joshua March, CEO and Founder of the leading Social Messaging platform for customer care, Conversocial, released his debut book Message Me: The Future of Customer Service in the Era of Social Messaging & Artificial Intelligence. The social customer care expert offers brands an insider’s guide to bringing customer service into the social, mobile age. Continue reading Social Customer Care Expert Joshua March’s Debut Book Shapes the Future of Customer Service