Astute Solutions Announces Acquisition of Wilke Global

Astute Solutions, a leader in consumer engagement technologies, announced that it has acquired Wilke Global, a technology company specializing in consumer relations software. Wilke’s solutions are widely adopted by CPG manufacturers around the world, with more than 500 leading CPG brands in more than 60 countries across six continents. Continue reading Astute Solutions Announces Acquisition of Wilke Global

Shopmatic Selects Arvato as Customer Service Partner to Help Millions of Sellers Take Their Businesses Online

Arvato, a leading international customer service provider, announced a new partnership with Shopmatic to provide customer service for the company’s fast-growing e-commerce platform. Shopmatic – which has grown 200 percent year over year—helps budding entrepreneurs take their retail businesses online, enabling them to sell their products through multiple channels with integrated payment services and shipping functions. Continue reading Shopmatic Selects Arvato as Customer Service Partner to Help Millions of Sellers Take Their Businesses Online

Aspect Software ranked at top of Ventana Research’s 2018 Value Index for Contact Centres in the Cloud

Aspect Software announced that Ventana Research, the leading benchmark research and business technology advisory services firm, named Aspect as a Value Index Leader in the first Ventana Research Value Index for Contact Centres in the Cloud. Aspect ranked second overall and was among the top three vendors in four of the report’s seven categories. Continue reading Aspect Software ranked at top of Ventana Research’s 2018 Value Index for Contact Centres in the Cloud

Virtusa and Pegasystems help Digital Federal Credit Union Transform Member Experiences with Enhanced CRM System

Virtusa Corporation, a global provider of digital engineering and IT outsourcing services that accelerate business outcomes for its clients, and Pegasystems, Inc., the software company empowering customer engagement at the world’s leading enterprises, announced that Digital Federal Credit Union (DCU), New England’s largest credit union, implemented a state-of-the-art digital customer relationship management (CRM) system to enhance end-user experiences and improve staff efficiency. Continue reading Virtusa and Pegasystems help Digital Federal Credit Union Transform Member Experiences with Enhanced CRM System