Moneypenny the world’s leading outsourced communications provider has appointed a new Head of IT Services called Mel Carlen. Mel joins with a wealth of experience and is passionate about process, IT and data governance.
Mel has more than 20 years experience of customer experience and is an expert in the delivery of transformation projects that embrace technology having spent 17 years at M&S, where she had a number of different roles spanning from IT change management to heading up their contact centre commercial function.
She is charged with leading the fast growing IT team and developing the exciting AI led technology Moneypenny is pioneering. Mel is also looking forward to exciting customers with intuitive cutting-edge technology that makes it easier for businesses to communicate with their clients and showcase their fantastic customer service.
Joanna Swash, Managing Director at Moneypenny comments; “We are delighted to welcome Mel Carlen to our fast-growing team. We feel sure she will be a great asset to our business and has a fantastic range of experience which she will use to further improve the cutting-edge services we offer here at Moneypenny.”
Mel Carlen comments; “I am thrilled to have joined the Moneypenny family and am very excited about my role and getting to know the business better. I will be working closely with my team to further develop the amazing technologies and IT systems already in place here at Moneypenny.”