New Avaya IP Office “One App for Unified Communications” Now Available Globally

Avaya announced that the new Avaya IP Office™ release is now available globally. Avaya IP Office helps businesses drive greater productivity and streamline collaboration through a single application for all communications channels, meetings, team collaboration and content sharing.

Avaya IP Office adds support for Avaya Equinox®, the company’s signature UC experience, as well as other new capabilities that provide an enterprise-level experience with the ease of use and management that small and midsize businesses require.

“The Avaya IP Office solution serves an enormous base — 26 million users and growing — and we continue to evolve the solution in ways that support businesses ability to be agile and collaborative,” said Chris McGugan, SVP, Solutions and Technologies, Avaya. “By providing a single app to access all the tools they need to efficiently communicate and collaborate, we’re truly enabling teams to work smarter, not harder.”

The enhanced IP Office solution includes Avaya’s innovative unified communications and collaboration capabilities and can deliver greater value through flexible deployment options – cloud, hybrid and on-premises. Avaya IP Office can leverage the unique Avaya Vantage and newest J Series desktop phones for voice and video, in addition to the Avaya Equinox soft and mobile clients. For European customers, the solution also nearly doubles scalability for DECT users.

“As businesses move their communications and collaboration capabilities to the cloud, they look for robust, business-grade solutions delivering familiar, yet enhanced user and admin experiences,” said Elka Popova, Vice President and Senior Fellow, Connected Work and Digital Experience at Frost & Sullivan. “With support for Avaya Equinox and all deployment options, Avaya IP Office offers partners and small and midsize business customers a proven UC solution with an advanced, contemporary user interface designed for highly mobile and collaborative work environments. Avaya made a commitment to shift its solutions portfolio to the cloud and the launch of Avaya IP Office with Avaya Equinox shows that the vendor is delivering on its promise.”

For the small business, a new highly affordable, cradle-to-grave reporting and tracking package improves measurement of call activities to enable even the smallest of organizations to enhance customer engagement. Avaya Chronicall for IP Office, OEM’d from Avaya DevConnect partner Xima, provides over 50 standard plus customizable reports that support visual call management, customizable displays and agent performance, and is available in both on-premises and Powered by Avaya IP Office cloud deployments.

“As a solution provider and intermediary between vendors and clients, it’s important that we have a record of live conversations to ensure that we have a reference point of critical elements affecting a client’s satisfaction,” said Derek Gray, Carousel Cloud Solutions Specialist. “Chronicall with IP Office logs everything that happens on the call, providing us with call history, recording and real-time reporting, with a clean, easy to use interface. This not only provides us with what we need, but is also a perfect fit for our customers.”

Partners utilizing Avaya’s Powered by IP Office cloud platform also benefit from these new capabilities and can offer them to new or existing customers in either a full cloud or hybrid cloud deployment delivery model. Partners will also have new installation wizards and management tools to make it even easier and faster to deploy and manage both premises-based and cloud options. For example, the new Cloud Operations Manager simplifies administration of large multi-customer cloud deployments, upgrades, patching and application inventory with role-based administration that helps ensure security.

James Arnold-Roberts, CEO, G3 Comms “G3 Comms is really excited about the release of IP Office 11 – it’s clear that some of the exciting new features and telephone endpoints will bring about new collaboration benefits. In particular the Equinox Meeting Online video collaboration functionality is giving Avaya the edge in this space, especially for the mid-market organisations to have access to a cloud solution that is enterprise standard. Having virtual meeting rooms available in the cloud means we can help clients implement collaboration solutions, whilst incurring no upfront costs – they can simply subscribe and start collaborating.”

David Groves, Director of Product Management, Maintel “IP Office release 11 is an exciting new release. Of particular importance is its new containerisation capabilities. It means that Avaya has significantly reduced how much it costs to deliver IP Office from the cloud, making it more competitive than almost any comparable UC platform.”

Mark Tyres, Co-founder, Formation “Having trialled the Equinox client across my various devices (iPad, iPhone and laptop), this brings the Avaya powered by offering fully into a mobile first world. We have had huge success to date with the power of the cloud offering alone. IP Office 11 will be a real game changer and will no doubt accelerate this growth further.”

Jonathan Sharp, Sales & Marketing Director, Britannic Technologies “IP Office Release 11 comes with some substantial upgrades to the product suite that give our customers confidence in Avaya’s ongoing investment in flexible deployment, simplified installation, easier management and seamless integration with business applications. The rollout of Equinox on IP Office, in particular, is a real highlight as it combines previously separate modules into one single mobile-first UC application, giving IP Office users the kind of rich, ‘anywhere’ collaboration experience that had only been available to enterprises before. It’s the one of the best midmarket UC products we’ve seen launched for a while.”