Converged ICT Services Provider GCI has won a significant contract to transform communications at corporate and leisure travel company Travel Counsellors. The Sunday Times International Track 200 company – which has experienced double digit growth over the last decade -has a virtual team of 1600 travel experts across seven countries, as well as a head office support team of 350 at its Manchester HQ. Continue reading Travel Counsellors selects GCI to deliver a global communications solution to support its 2000-strong team of travel experts
Daily Archives: June 7, 2018
Zendesk Launches Workflow and Collaboration Tools to Help Enterprises Deliver Better Customer Experience at Scale
As part of its continued growth in the enterprise market, Zendesk launched new collaboration and workflow tools designed to help large companies respond to customer needs quickly and easily. Continue reading Zendesk Launches Workflow and Collaboration Tools to Help Enterprises Deliver Better Customer Experience at Scale
Coveo Announces Spring 2018 Release
Coveo, a recognized leader in the Gartner Magic Quadrant for Insight Engines 2017 and in The Forrester Wave™: Cognitive Search and Knowledge Discovery Solutions, 2017, announced the general availability of Coveo for Salesforce Spring 2018 Release. Continue reading Coveo Announces Spring 2018 Release
Monet Software Unveils Next Generation Cloud Workforce Optimization Suite
Monet Software is proud to announce the release of our next generation Workforce Optimization (WFO) suite. This solution was designed to empower contact centers and help desks to improve customer experience and agent productivity, identify performance gaps, reduce costs, and deliver outstanding and efficient customer service. Continue reading Monet Software Unveils Next Generation Cloud Workforce Optimization Suite
CDC Software Announces Its Next Generation CTI Telephony to Salesforce Integration on the Salesforce AppExchange
CDC Software announced it has launched CDC Software – Next Generation CTI Telephony to Salesforce Integration on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. Designed with flexibility and easily configurable updates in mind, agents are provided with relevant information from Salesforce as soon as a call comes through. Continue reading CDC Software Announces Its Next Generation CTI Telephony to Salesforce Integration on the Salesforce AppExchange
Delivering an exceptional customer experience through people, process and technology – a three point plan
As new technologies and changing compliance requirements transform customer interactions, a blended approach to customer service is critical, says Colin Hay at Puzzel. In the first of his ‘people, process and technology’ blog series, he explains more… Continue reading Delivering an exceptional customer experience through people, process and technology – a three point plan