Travel Counsellors selects GCI to deliver a global communications solution to support its 2000-strong team of travel experts

Converged ICT Services Provider GCI has won a significant contract to transform communications at corporate and leisure travel company Travel Counsellors. The Sunday Times International Track 200 company – which has experienced double digit growth over the last decade -has a virtual team of 1600 travel experts across seven countries, as well as a head office support team of 350 at its Manchester HQ. Continue reading Travel Counsellors selects GCI to deliver a global communications solution to support its 2000-strong team of travel experts

Monet Software Unveils Next Generation Cloud Workforce Optimization Suite

Monet Software is proud to announce the release of our next generation Workforce Optimization (WFO) suite. This solution was designed to empower contact centers and help desks to improve customer experience and agent productivity, identify performance gaps, reduce costs, and deliver outstanding and efficient customer service. Continue reading Monet Software Unveils Next Generation Cloud Workforce Optimization Suite

CDC Software Announces Its Next Generation CTI Telephony to Salesforce Integration on the Salesforce AppExchange

CDC Software announced it has launched CDC Software – Next Generation CTI Telephony to Salesforce Integration on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. Designed with flexibility and easily configurable updates in mind, agents are provided with relevant information from Salesforce as soon as a call comes through. Continue reading CDC Software Announces Its Next Generation CTI Telephony to Salesforce Integration on the Salesforce AppExchange