Consumer Intelligence has enlisted the expertise of Bristol-based specialist outsourcer Echo Managed Services to handle its outbound mystery shopper call service. Continue reading Consumer Intelligence appoints Echo to handle mystery shopper brief
Daily Archives: June 8, 2018
BBVA Selects IPsoft to Automate Its Customer Support Services
BBVA and IPsoft announced a partnership for the joint development of a new generation of digital customer support services powered by artificial intelligence technologies, based on IPsoft’s virtual assistant, Amelia. These solutions will maximize the user experience when interacting with BBVA, by offering them a customized service across all channels. Continue reading BBVA Selects IPsoft to Automate Its Customer Support Services
Upstream Works and ZOOM International Announce Cisco Solution Partnership
Upstream Works Software Ltd. and ZOOM International, both providers of Omnichannel Contact Centre solutions, announced a new partnership to provide best-in-class customer experience (CX) solutions and power next-gen Cisco contact centres. Continue reading Upstream Works and ZOOM International Announce Cisco Solution Partnership
Jobs boost for Accrington town centre
Onward has announced that it is bringing a new centralised call centre to its Lancashire headquarters in Accrington, creating 40 full-time jobs. Continue reading Jobs boost for Accrington town centre
Serenova Awarded Cloud Computing Magazine’s 2018 Product of the Year
Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, announced that TMC, has named its CCaaS solution, CxEngage, a 2018 Products of the Year. Continue reading Serenova Awarded Cloud Computing Magazine’s 2018 Product of the Year