Business Use Of Voice Technology To Triple In Next 12 months According To Pindrop’s Latest Survey

85 percent of businesses we surveyed will use voice technology – such as Amazon’s Alexa or Microsoft’s Cortana voice-activated assistants – to communicate with customers within the next year according to research from Pindrop, the pioneer in voice security and authentication. Currently only 28 percent of businesses do so, reflecting great ambitions within industry to create a “Conversational Economy” – an ecosystem where voice, not touch, is the main technology interface for customers. Continue reading Business Use Of Voice Technology To Triple In Next 12 months According To Pindrop’s Latest Survey

World Cup excitement has little impact on level of consumer spending, finds new research from Aspect Software

Despite the general sense of excitement and euphoria that grips the nation at the time of a major sporting event such as the World Cup, a new survey by Aspect Software has revealed that consumer spending habits remain largely the same during these periods, along with their perceptions of the speed of customer service. Continue reading World Cup excitement has little impact on level of consumer spending, finds new research from Aspect Software

Teleopti Boosts Cloud Business Success with New CFO and Head of Global Marketing

Teleopti, a market leader for advanced, automation-rich WFM software, continues its ongoing cloud business transformation and commitment to meet customers up in the cloud by welcoming two experts in nurturing SaaS business. Rikard Olsson is Teleopti’s new Chief Financial Officer (CFO) and Anna Brunes the Head of Global Marketing. Continue reading Teleopti Boosts Cloud Business Success with New CFO and Head of Global Marketing

NICE Satmetrix Releases US Net Promoter Score Benchmarks for 2018, Revealing Customer Loyalty Leaders in 23 Industries

NICE announced the release of the 19th annual NICE Satmetrix US Consumer Net Promoter Score® (NPS®) Benchmarks. The annual reports by NICE Satmetrix, the co-creator of the NPS metric, provide data-driven insights into brand loyalty, customer satisfaction and trends for dozens of companies across a wide range of industries as well as in customer loyalty for leading US brands. Continue reading NICE Satmetrix Releases US Net Promoter Score Benchmarks for 2018, Revealing Customer Loyalty Leaders in 23 Industries

NICE Robotic Automation Debuts a Connectivity Breakthrough and AI Enhancements in Latest Version Release

NICE announced the release of NICE Robotic Automation 6.7, the latest version of its automation solution that delivers new capabilities to power up benefits for a wide array of operations and business sectors. The current release includes a breakthrough in intelligent connectivity, reducing time to value in designing and deploying process automations, and ensuring greater operational continuity. Continue reading NICE Robotic Automation Debuts a Connectivity Breakthrough and AI Enhancements in Latest Version Release

Independent Research Firm Names Nuance “Killer Solution” and a “Strong Performer” in New Conversational Computing Report

Nuance, a leader in conversational AI innovations, announced that Forrester Research has identified the company as one of the top emerging voice and chat companies in the “The New Wave™: Conversational Computing Platforms, Q2 2018” report. Continue reading Independent Research Firm Names Nuance “Killer Solution” and a “Strong Performer” in New Conversational Computing Report

Thunderhead’s AI-powered Intent Analyzer Achieves Exceptional Early Results

Thunderhead, the global leader in customer engagement and journey orchestration, announces early deployment results for Intent Analyzer. Thunderhead’s Intent Analyzer, a new AI driven journey intelligence capability announced in March, is a breakthrough enhancement to its market leading ONE Engagement Hub which enables brands to move beyond customer journey visualizations to uncover an even deeper level of actionable journey intelligence. Continue reading Thunderhead’s AI-powered Intent Analyzer Achieves Exceptional Early Results