EvaluAgent® delivers Compliance in the Contact Centre masterclass

50 Compliance and Quality professionals joined EvaluAgent® as the software provider hosted its inaugural Compliance in the Contact Centre event at Old Trafford last week.

Contact Centre CLUB

The invitation-only event proved a huge success with many delegates leaving positive feedback on the quality of the workshop sessions, the speakers and community-like feel.

Call Centre Managers, Heads of Quality and Compliance Executives from the Finance, Utilities and Outsourcing sectors all came together to help one another find solutions to the challenges they’re facing every day.

After the event, EvaluAgent’s Business Development Director, Dianne Moralee said:

“Having not hosted an event like this before, it was fantastic to witness everyone participating, sharing challenges and inspiring each other. Whilst many different sectors were in attendance it was clear they all face similar challenges, namely:

  • Improving operational performance
  • Engaging the front-line
  • Delivering a compliant customer experience

I’d like to take the opportunity to say a massive thank you to all those who attended and for all the positive feedback so far.

With our brand-new Quality, Coach and Compliance platform almost ready to ship, we’re looking forward to having more in depth discussions on how our software can play a part in solving many of the issues that were raised during the event.”

EvaluAgent® is planning to host more free events in major cities around the UK for all contact centre practitioners.

To register your interest in attending EvaluAgent’s next event, and join their growing community – please visit https://www.evaluagent.com/blog-signup

About EvaluAgent®

Since its inception in 2012 EvaluAgent® has been on a mission to help people in contact centres deliver an outstanding customer experience. This single-minded goal has resulted in the development of a range of software products which have attracted numerous big name clients including: Atos, CSC, NS&I, Cineworld, Invesco, Aon and BUPA.

Tech and Industry Awards

EvaluAgent’s goal of transforming the contact centre industry has also been recognised by a wider audience. As a proud Northern tech firm, (based in Newcastle, Teeside and St Helens), EvaluAgent® has won regional business accolades such as the Northern Stars and the GP Bullhound Northern Tech award, and more recently we’ve been recognised on the national scene with a TechMarketViews’