With immediate effect, Sytel announces the availability of the Sytel AI Dialer. This product is built around a proprietary dialing engine, the Virtual Event Machine (VEM®) that has been optimized for producing best possible predictive dialing results under national compliance regimes globally. Continue reading Announcing the Sytel AI Dialer
Daily Archives: June 15, 2018
Survox Enhances Multi-Mode Survey Platform
Survox, an Enghouse Interactive company and leading provider of multi-mode survey automation and integration software and services, today introduced version 9 8.8.14 of its Survox Platform. Continue reading Survox Enhances Multi-Mode Survey Platform
“De-scope to protect customer payment details from hackers” urges PCI Pal, in light of high-profile data breaches
Following reports* of a significant data breach by Dixons Carphone’s, which has involved 5.9 million payment cards and 1.2 million personal data records, PCI Pal encourages businesses to step-up protection and use de-scoping payment security technologies to halt hackers in their bid to access sensitive payment data. Continue reading “De-scope to protect customer payment details from hackers” urges PCI Pal, in light of high-profile data breaches
Gartner Survey Finds Employee Engagement a Top Concern Affecting Customer Experience
Employee engagement has surfaced as a major concern in delivering improvements in customer experience (CX), with 86 percent of CX executives in a Gartner, Inc. survey ranking it as having an equal or greater impact than other factors such as project management and data skills. Continue reading Gartner Survey Finds Employee Engagement a Top Concern Affecting Customer Experience
Kustomer Secures $26 Million in Series B Funding to Modernize Customer Experience
Kustomer, the modern CRM platform for customer experience, service, and support, announced it has raised $26 million in a Series B financing round, bringing its total funding to $38.5 million. Redpoint Ventures led the round with participation from Series A investors Canaan Partners, Boldstart Ventures, and Social Leverage. Cisco Investments also joined as a new strategic investor. Continue reading Kustomer Secures $26 Million in Series B Funding to Modernize Customer Experience
Clarabridge named a leader in AI text analytics
Clarabridge, the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, announced it has been named a Leader in the Forrester Research, Inc. June 2018 report, The Forrester Wave™: AI-Based Text Analytics Platforms, Q2 2018. Continue reading Clarabridge named a leader in AI text analytics